PLAYERS BEWARE

[urdaddymitch]

So a couple days ago I was playing on 7bit casino I was given 50 free spins as part as a deposit bonus.So I win around 2000 dollars on free spins. So as I’m doing the ridiculous 40x play through I notice that even though I’m playing the bonus wagering games none of them are taking off from my play through. Now that little experiment alone has cost me around 500 dolllars as now I’m down to about 1500. I decide to take a break and go and order groceries online so I can also prove I wasn’t even on the site because that’s comes next in the story. I go back to play and all my money is gone from my bonus. So I ask customer service before I play anything what’s going on where’s my bonus money at ? Silvia tells me oh I canceled it! What the ***** my heart sank because I knew then and there they were gonna burn me out of my winnings! So I say I didn’t cancel it I haven’t even been online I can prove it can you show me the ip address it was canceled from because it’s not showing up in my transaction history either that I canceled it. No she says you canceled be more careful next time! What ?? Like why would I cancel the bonus I was up 1500 dollars on? She won’t let me talk to anyone else absolutely refuses to transfer me to a supervisor which I have it all documented and keeps telling me I canceled but can’t show me where and what address it canceled from. So the next day I ask again get the same run around from Michael this time telling me I canceled it then all of a sudden they are have issues with their chat and he will get back to me via email. So I wait another day and I get a email basically telling me the same thing I canceled it and they are t gonna do nothing about it. Like it could be a software glitch but I think at this point it was intentional on their part like how many other people have they done this too? I really needed that money and for them just yo take it back from me for no reason is just wrong!! Keep in mind I haven’t violated any rules and was actually a loyal customer of theirs for years till this. So players beware I wouldn’t spend time or money here because you could be next anyone could and they’ll just tell you you canceled it when you know D am well you didn’t . So my goal is to make sure this doesn’t happen to anyone else and try to shut them down it isn’t right what they are doing I won that money fair and square and they should return it and let me finish my play through like I was but don’t think that’s gonna happen so PLAYERS BEWARE DONT PLAY AT 7BIT YOUVE BEEN WARNED

[cocopop3011]

Hello and welcome to the forum, sorry it is not on better terms. 

So, in relation to the first part where your wagering was not going down, I assume you were playing bonus-banned games, were you?

In relation to the cancelled bonus, you can use the AGCCS if you believe the casino cancelled your bonus. I would advise you to upload all of your communication with the casino to give it a better chance of being accepted. 

The casino will then have their chance to upload any proof they have  on how the bonus was cancelled.

[cocopop3011]

What was the duration of the bonus by the way? Can you show us which one you took so we can check the tcs?