Another day, another disappointing start but today @ a recommended by Askgamblers + very good rated casino: PLEDOO Casino

[jan duchau]

So I made my first deposit on my already verified Pledoo account.

Using Noda being a payment service which allows me to do a direct bank payment and ensures me that the money is received by the merchant instantly.

For a good understanding, this is how Noda advertises it's services and having experience with Noda at other online casino's I can confirm this to be true.

 

But what would you guess, after confirmation I see no money being added to my balance and reach out to live support for a first time explaining my situation and being asked if i can provide a screenshot, which for privacy reasons I never do but tell him I can go to my online bank account and deliver a pdf where all details about this transaction can be verified.

Little part of that conversation from received transcript:

jan duchau (12:33:32): but to be sure not to waste time, if i deliver a pdf of the transfer , I can play today? how does that work then?
Leon.K. (12:34:37): If you could send us the screenshot of the transaction, the financial department could track your transaction status and report if it updates.
jan duchau (12:35:01): but i still won't be able to play immediately...?
Leon.K. (12:35:50): Your deposit will be credited to your game balance as soon as the transaction receives a successful final status.
jan duchau (12:36:48): so no...this financial department...they are working now I presume...but till what hour today? Because from then on with the weekend nobody will be checking I guess
Leon.K. (12:37:37): The financial department it tracking transactions 24/7
jan duchau (12:38:10): I'll take your word on that. like Arnie would say 'I'll be back'
jan duchau (12:38:11): cheers

 

So after downloading a .pdf about this transaction I go back and have a second live chat session:

jan duchau (12:54:31): the pdf isn't a problem? otherwise i'll convert to .jpg for you guys
Billy (12:54:59): No no the file is fine, we can open it and it works. We just need a bit more time for the investigation.
jan duchau (12:55:08): ok, np
jan duchau (12:56:07): i'll be giving some slots a demo run but will keep this chat open so...just you know
Billy (12:56:21): Noda is a payment provider which assists with the bank transfer deposits. Type of transaction Standard/Instant you can select from within your bank. If your bank does not support the feature of Instant transfer, it will not be possible. For furthermore information about the types of bank transfers available to you, please contact your bank.
jan duchau (12:57:15): I've used Noda at other casino's, and the money was added instantly so....
jan duchau (12:57:45): Noda even advertises this, just use google and see for yourself if you like
Billy (12:57:50): I will forward this, one moment please.
Billy (13:02:36): We are very sorry for keeping you waiting, we need more time for the investigation.

___

Billy (13:15:59): Thank you for your patience.
We have contacted the payment provider Noda and they have informed us that you have performed a Standard bank transfer.
Noda does not perform fast transfers, it is something that has to be done by you from your bank.
jan duchau (13:16:40): ok, but you have confirmation so we can proceed
Billy (13:18:10): As soon as the transaction gets processed by the bank and the funds successfully reach us, your deposit will be credited to your account automatically.
Billy (13:19:03): Standard bank transfers take up to 2-5 working days. This is why we recommend to choose Instant transfer for a significantly faster crediting.
jan duchau (13:19:09): in that case, why did i have to go to all the trouble proving my transsfer and you contacting Noda to do the same

___

So...I won't dare say they give false information but something doesn't add up...

I continued the conversation, because I had come across 2 subjects: one of them I wanted confirmation about, a second one about a NDB.

These  two are asked after I thoroughly went through every letter of Terms & Conditions and Bonus Terms:

jan duchau (13:28:42): i have 2 more questions
Billy (13:28:54): Yes, im listening.
jan duchau (13:30:09): concerning wagering, as you offer Amusenet (former EGT) games...I conclude following the T&C and bonus terms those count 100%, although being Jackpot games and considered by other casino's as not counting towards wagering
Billy (13:35:19): Sorry, I’m not quite following. Is it possible for you to rephrase the question?
jan duchau (13:35:49): Amusenet slots are considered 'Jackpot Games' in the business
jan duchau (13:36:27): I don't see any remark/phrase/notation about them being excluded when wagering a bonus
jan duchau (13:37:04): ***other casino's always have that provider added as forbidden to play when wagering***
jan duchau (13:37:34): Does Pledoo let Amusenet slots count 100% whilst wagering
jan duchau (13:37:35): ?
Billy (13:43:57): Sorry we need a bit more time while we are confirming some information.
jan duchau (13:44:17): ow did i touch a sensitive snare
jan duchau (13:44:20): hehe
jan duchau (13:44:28): second question
jan duchau (13:44:36): T&C 6.8 In order to receive a no-deposit bonus:
You need to fill out your profile data completely;
jan duchau (13:45:08): as i am verified and waiting, can i get one to play in the meantime
Billy (13:46:30): Thank you for the provided information, we have redirected this information to a relevant department. In the meantime please refrain from playing those games with an active bonus match balance.
jan duchau (13:47:21): i won't if you ask explicitly but that second question ?
Billy (13:47:46): Unfortunately, no-deposit bonuses are currently not available for your account at the moment.
jan duchau (13:48:27): so you are not honoring the T&C's ?
jan duchau (13:49:21): when I even have a right to a finders fee about the Amusenet matter
jan duchau (13:49:32): cool
jan duchau (13:50:07): Pledoo doesn't mind me using these facts when placing a review...?
Billy (13:52:15): Thank you for your patience.
No-deposit bonuses are only available if you registered trough necessary links.
Generally, at the moment, we don't have any no-deposit bonuses.
jan duchau (13:53:02): there isn't anything mentioned about that being a sole condition to receive a NDB or some free spins
jan duchau (13:54:14): but fine by me, I have time anyways...I guess I'll go make a preliminary review about Pledoo at Askgamblers....another after playing can be added ofcourse....fair is fair
Billy (13:54:38): Sure! Thank you for your time.
As I see you don't even started playing, so I would guess that your first review won't be based on the gambling experience.
Billy (13:54:48): Is there anything else I could help you with?
Billy (13:55:19): We will look into Amusenet situation shortly.
jan duchau (13:55:55): reviews aren't supposed to be about the gambling experience solely...and I added that a second review will be added after that gambling experience
Billy (13:56:31): Understood! We hope that your gaming experience will be satisfactory.
jan duchau (13:56:54): when i start, i hope that e-mail reaches me today as promised
jan duchau (13:57:00): cheers Billy
jan duchau (13:57:05): thx 4 your time

 

Conclusion 4 me: I cornered that operator nicely and from the end of last transcript you can conclude mentioning Askgamblers does work and even throws them from their script.

These people are players' first go to when having difficulties but clearly this one has no knowledge at all.

EDIT: check out their reviews page and read the reviews one after one, you can't not see what i saw!

I just love the thought I'm gonna be the reason yet another casino adds Amusenet (EGT) Interactive games to prohibited during wagering with a bonus DOH!!

Edited March 2, 2023 by jan duchau
EDIT: check out their reviews page and read the reviews one after one, you can't not see what i saw!

[jan duchau]

So after finding my money as balance in my account some time Saturday evening (I couldn't play then) I started Monday evening.

After a couple of hours, FLOOPS, money gone!

I've added the chat transcript.

Although they are "right", I checked up with previous payments done with Noda.

Most were instant, the other one; deposit Thursday - Friday afternoon balanced.

They added between 12-24hrs before money was balanced and this was done in the middle of the night/early morning.

The 3 days, 72hrs counted from that time till they dropped me.

If I had seen my balance Friday night I would've started playing.

There is no precedent that money interactions/transactions are done at such an hour.

This is done deliberately.

From now on I'll call them Play-Doh instead of PLEDOO.

They will be getting an honest review and although theoretically they are in their rights, I'm filling my first complaint.

The same about all previous reviews they received...I'll copy paste my ***** off just to show the world the level of dirty actions these Play-Doh people take.

I've said it again and I will probably say it again in the future...I do not comprehend why this / those casino's are recommended by Askgamblers experts on the landing page.

 

EDIT: btw...I asked for my account to be deleted, they blocked it....this is reason for a complaint?

 

Edited March 9, 2023 by jan duchau
EDIT: btw...I asked for my account to be deleted, they blocked it....this is reason for a complaint?

[cocopop3011]

I have just checked the transcript. But the bonus had expired right? I mean even if it was 8 mins that 8 minutes more than it should have been?