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    Help, Jumpman gaming (BritainPlay) won't verify my documents or pay my winnings?

    X-Ray72328

    By X-Ray72328
    in Casinos General

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    On 10/30/2022 at 11:02 AM, X-Ray72328 said:

    Having issues with Britain Play which is under Jumpman Gaming.

    I sent them a full front of my card and it was rejected >.<

    It seems they are doing all they can to avoid paying out :( and making my life extremely difficult.


    Anyone else had issues with Jumpman Gaming?

    Hi and welcome to the forum! 

    When you say the front of your card, which card do you mean?

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
    On 10/30/2022 at 7:02 PM, X-Ray72328 said:

    Having issues with Britain Play which is under Jumpman Gaming.

    I sent them a full front of my card and it was rejected >.<

    It seems they are doing all they can to avoid paying out :( and making my life extremely difficult.


    Anyone else had issues with Jumpman Gaming?

    Yes, there was another member here that had problems at Jumpman Gaming / casino some time ago. Can't remember how it all ended, but it wasn't good, if I'm not mistaken. Better to avoid Jumpman casinos in the future.

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted

    I just had a quick look at Trustpilot and found out that there are way too many complaints from players...docs not approved/verified, withdrawals still pending, bad games, etc. So @X-Ray72328 you are not alone! Aldnerney Gambling Commission hasn't done anything on the issues either!

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    X-Ray72328 Newbie Gambler

    X-Ray72328

    Posted
    • Author
    Posted
    On 10/31/2022 at 3:14 PM, cocopop3011 said:

    Hi and welcome to the forum! 

    When you say the front of your card, which card do you mean?

    The front of my card, even with certain numbers blanked, even sent them the back.
    (That card was used to deposit onto the site)

    Utility Bills, Bank Statements and Phone Bills etc...
    (The bank statements even show the transactions to them)

    And my Driving Licence was rejected!

    All rejected.

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    X-Ray72328 Newbie Gambler

    X-Ray72328

    Posted
    • Author
    Posted
    On 10/31/2022 at 5:48 PM, Afi4wins said:

    I just had a quick look at Trustpilot and found out that there are way too many complaints from players...docs not approved/verified, withdrawals still pending, bad games, etc. So @X-Ray72328 you are not alone! Aldnerney Gambling Commission hasn't done anything on the issues either!

    A complaint was raised on Resolver.
    Thought I was getting closer as one of their responses was I've requested your balance to your card it will take 1-3 working days to appear.

    Then a few hours later, documents rejected e-mail, requesting information already provided.

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    X-Ray72328 Newbie Gambler

    X-Ray72328

    Posted
    • Author
    Posted
    On 10/31/2022 at 3:30 PM, Afi4wins said:

    Yes, there was another member here that had problems at Jumpman Gaming / casino some time ago. Can't remember how it all ended, but it wasn't good, if I'm not mistaken. Better to avoid Jumpman casinos in the future.

    I've asked them to Self Exclude me for 5 years, which they have done.
    Now the issue is the balance on the account.

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
    2 hours ago, X-Ray72328 said:

    I've asked them to Self Exclude me for 5 years, which they have done.
    Now the issue is the balance on the account.

    Did the casino say anything about refunding the balance in your account? Once an account has been dormant for 12 months or more, the casino has a right to charge you a maintenance fee on the balance, on a yearly basis!

    If I were you, I would choose a PERMANENT solution...either a permanent self-exclusion, or close the account permanently. Who knows, 5 years later, you may open a new account at another one of Jumpman casinos, without realising it, so it's best to stay away permanently.

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    X-Ray72328 Newbie Gambler

    X-Ray72328

    Posted
    • Author
    Posted
    15 minutes ago, Afi4wins said:

    Did the casino say anything about refunding the balance in your account? Once an account has been dormant for 12 months or more, the casino has a right to charge you a maintenance fee on the balance, on a yearly basis!

    If I were you, I would choose a PERMANENT solution...either a permanent self-exclusion, or close the account permanently. Who knows, 5 years later, you may open a new account at another one of Jumpman casinos, without realising it, so it's best to stay away permanently.

    I've had two e-mails relation to a rejection of the front of my card today, even though they were to what they requested....
    Oh I would kick right off don't even go there lol

    The safer gambling team sent me a email saying the refund would be in my account in 1-3 working days, but after that non stop rejection ID emails and requests for documents so I assume the withdraw was put on hold.

    That's a good shout actually I might opt for a PERMANENT self exclusion, I don't want to go through this again, I'm not been funny but I sent the exact same documents to Mr Green and was verified within a hour and payment hit my bank account seconds later.

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    Afi4wins Premium Member

    Afi4wins

    Posted
    Posted
    16 hours ago, X-Ray72328 said:

    I can confirm I just received a e-mail saying you are verified after sending the same information over the course of weeks.

    Will I actually get my money? >.<

    Yeah, I too think you should be getting your money soon. Don't forget to walk away after that! 😜

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