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Help, Jumpman gaming (BritainPlay) won't verify my documents or pay my winnings?

X-Ray72328

By X-Ray72328
in Casinos General

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X-Ray72328 Newbie Gambler

X-Ray72328

Posted
Posted

Having issues with Britain Play which is under Jumpman Gaming.

I sent them a full front of my card and it was rejected >.<

It seems they are doing all they can to avoid paying out :( and making my life extremely difficult.


Anyone else had issues with Jumpman Gaming?

cocopop3011 Premium Member

cocopop3011

Posted
Posted
  On 10/30/2022 at 11:02 AM, X-Ray72328 said:

Having issues with Britain Play which is under Jumpman Gaming.

I sent them a full front of my card and it was rejected >.<

It seems they are doing all they can to avoid paying out :( and making my life extremely difficult.


Anyone else had issues with Jumpman Gaming?

Expand  

Hi and welcome to the forum! 

When you say the front of your card, which card do you mean?

Afi4wins Premium Member

Afi4wins

Posted
Posted
  On 10/30/2022 at 11:02 AM, X-Ray72328 said:

Having issues with Britain Play which is under Jumpman Gaming.

I sent them a full front of my card and it was rejected >.<

It seems they are doing all they can to avoid paying out :( and making my life extremely difficult.


Anyone else had issues with Jumpman Gaming?

Expand  

Yes, there was another member here that had problems at Jumpman Gaming / casino some time ago. Can't remember how it all ended, but it wasn't good, if I'm not mistaken. Better to avoid Jumpman casinos in the future.

Afi4wins Premium Member

Afi4wins

Posted
Posted

I just had a quick look at Trustpilot and found out that there are way too many complaints from players...docs not approved/verified, withdrawals still pending, bad games, etc. So @X-Ray72328 you are not alone! Aldnerney Gambling Commission hasn't done anything on the issues either!

X-Ray72328 Newbie Gambler

X-Ray72328

Posted
  • Author
Posted
  On 10/31/2022 at 3:14 PM, cocopop3011 said:

Hi and welcome to the forum! 

When you say the front of your card, which card do you mean?

Expand  

The front of my card, even with certain numbers blanked, even sent them the back.
(That card was used to deposit onto the site)

Utility Bills, Bank Statements and Phone Bills etc...
(The bank statements even show the transactions to them)

And my Driving Licence was rejected!

All rejected.

X-Ray72328 Newbie Gambler

X-Ray72328

Posted
  • Author
Posted
  On 10/31/2022 at 5:48 PM, Afi4wins said:

I just had a quick look at Trustpilot and found out that there are way too many complaints from players...docs not approved/verified, withdrawals still pending, bad games, etc. So @X-Ray72328 you are not alone! Aldnerney Gambling Commission hasn't done anything on the issues either!

Expand  

A complaint was raised on Resolver.
Thought I was getting closer as one of their responses was I've requested your balance to your card it will take 1-3 working days to appear.

Then a few hours later, documents rejected e-mail, requesting information already provided.

X-Ray72328 Newbie Gambler

X-Ray72328

Posted
  • Author
Posted
  On 10/31/2022 at 3:30 PM, Afi4wins said:

Yes, there was another member here that had problems at Jumpman Gaming / casino some time ago. Can't remember how it all ended, but it wasn't good, if I'm not mistaken. Better to avoid Jumpman casinos in the future.

Expand  

I've asked them to Self Exclude me for 5 years, which they have done.
Now the issue is the balance on the account.

Afi4wins Premium Member

Afi4wins

Posted
Posted
  On 11/4/2022 at 8:43 AM, X-Ray72328 said:

I've asked them to Self Exclude me for 5 years, which they have done.
Now the issue is the balance on the account.

Expand  

Did the casino say anything about refunding the balance in your account? Once an account has been dormant for 12 months or more, the casino has a right to charge you a maintenance fee on the balance, on a yearly basis!

If I were you, I would choose a PERMANENT solution...either a permanent self-exclusion, or close the account permanently. Who knows, 5 years later, you may open a new account at another one of Jumpman casinos, without realising it, so it's best to stay away permanently.

X-Ray72328 Newbie Gambler

X-Ray72328

Posted
  • Author
Posted
  On 11/4/2022 at 11:05 AM, Afi4wins said:

Did the casino say anything about refunding the balance in your account? Once an account has been dormant for 12 months or more, the casino has a right to charge you a maintenance fee on the balance, on a yearly basis!

If I were you, I would choose a PERMANENT solution...either a permanent self-exclusion, or close the account permanently. Who knows, 5 years later, you may open a new account at another one of Jumpman casinos, without realising it, so it's best to stay away permanently.

Expand  

I've had two e-mails relation to a rejection of the front of my card today, even though they were to what they requested....
Oh I would kick right off don't even go there lol

The safer gambling team sent me a email saying the refund would be in my account in 1-3 working days, but after that non stop rejection ID emails and requests for documents so I assume the withdraw was put on hold.

That's a good shout actually I might opt for a PERMANENT self exclusion, I don't want to go through this again, I'm not been funny but I sent the exact same documents to Mr Green and was verified within a hour and payment hit my bank account seconds later.

Flatzem Premium Member

Flatzem

Posted
Posted

guys this is a representation of what happens when a player tries to withdraw from jumpman gaming casinos and the players docs  gets rejected by jumpman gaming.... see for yourself

 

Afi4wins Premium Member

Afi4wins

Posted
Posted
  On 11/4/2022 at 4:09 PM, X-Ray72328 said:

I can confirm I just received a e-mail saying you are verified after sending the same information over the course of weeks.

Will I actually get my money? >.<

Expand  

Yeah, I too think you should be getting your money soon. Don't forget to walk away after that! 😜

X-Ray72328 Newbie Gambler

X-Ray72328

Posted
  • Author
Posted
  On 11/5/2022 at 8:38 AM, Afi4wins said:

Yeah, I too think you should be getting your money soon. Don't forget to walk away after that! 😜

Expand  

Until it reaches the account or received a payment sent e-mail (which hasn't happened yet)

I'm not holding my breath.

 

Flatzem Premium Member

Flatzem

Posted
Posted

there's some guy called Matt that gave a 5 star review 11 hours ago.

that 5 star review was a combo streak  breaker, cause prior to that there were 23 consecutive 1 star reviews...

 

  • 3 weeks later...

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