Bodog has temporarily suspended my account for suspicious behavior (Requesting a withdrawal)

[pedrogvy]

Good afternoon.  I am from Venezuela. currently in the bodog account there is $1350 that I need to live and feed my family since it is the only sustenance we have in a country like this.I made a withdrawal request via bitcoin of $800 and left money to continue playing inside bodog, yesterday at approx 12 noon I received an email that my withdrawal was not processed and my account was temporarily suspended for suspicious behavior suspiciously, They ask me to send identity documents which I have already sent and I am waiting for their response within 48 hours, which is the fixed term. My question is if something normal? A procedure to safeguard my third party account and verify that the Person withdrawing the funds is the owner of the account?

[Afi4wins]

Hello Pedrogvy, welcome to the forum.

Yes, what is happening to you now is a NORMAL and STANDARD procedure that all casinos must go through. They need to go through the KYC (Know Your Customer) procedure, get the documents accepted and approved, then verify your account...then only they can start processing your withdrawal. A $800 withdrawal amount is not a lot, so approval should be given soon...some casinos are fast, many are slow, so just have to wait.

However, if they start rejecting your documents, or start giving you unreasonable reasons for the rejection, then you may need further Askgamblers assistance!

[pedrogvy]

Thank you very much for your reply Afi4wins . The withdrawal request was canceled and my account was temporarily suspended. after that they asked me to send the documents, 48 hours have passed and I have not received a response from bodog. I have communicated with the technical support chat and each support advisor has given me a different answer. I will leave you the answers that I have received in the bodog support chat:

1- I have been told that the validation@bodog team has successfully received my documents and that I only have to wait for a response from them.

2- Due to an email from them that I received today, it has created certain doubts, uncertainties, to the point of thinking that they have deleted my email associated with the account (I will leave the photo of the email received today ), in the support chat they tell me to send the previously sent documents again so that they can give me an answer on business days since the department does not work on Saturdays and Sundays. but I do not understand who has sent this email from the attached file?

the translation of the message says:
Estimated,
 
The email by which you contact is not registered on the site, we ask you to contact us by the email which is registered on our site. For security reasons it is not possible to give you information.
 
Sincerely,
Validation Team.

 

 

3- I think it may have been an error on their part since the email registered and associated with my bodog account is from the email where I received their first message requesting the documents and I have responded by sending the documents from the same email

 

[Afi4wins]

Some casinos can accept documents for validation purposes sent to their casino Support email address, whilst some need the docs to be sent directly to their KYC department which uses a different email address. This may have been the case at Bodog, but I find it very strange that they are saying one email address is not theirs!

Anyway, hope their validation team makes a reply to you soon. Just hold on for a while.

[pedrogvy]

Buenos días, después de enviar ayer los documentos nuevamente, recibí ese mensaje de ellos.

"Muchas gracias por enviar los documentos solicitados. Han sido enviados al equipo de Investigaciones." 

[Afi4wins]

29 minutes ago, pedrogvy said:

Good morning, after sending the documents again yesterday, I received that message from them.

" Thank you very much for submitting the requested documents. They have been forwarded to the Investigations team." 

That's more like it! Now you just have to wait patiently for the money, hehehe.