BitStarz casino confiscated my winnings and closed my account

[sam4545]

BitStarz casino, which is a well-known one in this industry, has confiscated my winnings and closed my account after I had tried to withdraw my winnings. They requested so many documents from me during the withdrawal process, I sent the documents as they told me to but they did not approve any of the documents and closed my account permanently. I even sent them a selfie holding my Id next to my face but they also did not approve it. If this is an identity verification, it was real me playing on their casino website as they could see it from the photos I sent them. I definitely think that I did not deserve this. 

[cocopop3011]

3 hours ago, sam4545 said:

BitStarz casino, which is a well-known one in this industry, has confiscated my winnings and closed my account after I had tried to withdraw my winnings. They requested so many documents from me during the withdrawal process, I sent the documents as they told me to but they did not approve any of the documents and closed my account permanently. I even sent them a selfie holding my Id next to my face but they also did not approve it. If this is an identity verification, it was real me playing on their casino website as they could see it from the photos I sent them. I definitely think that I did not deserve this. 

Hi and welcome to the forum!

This does sound very stange for such a respected casino so please can you give us some more details so we can figure out what has happened, and why. 

So for starters 

1/ How much was your trying to cashout?

2/ What doceuments did they request?

3/ What reason did they give for not approving them?

[oliverwilliams]

Hello, this sounds awful, but the only thing to do would be to get in touch with someone from customer service so they can explain what happened or if it was an error or something like that. Hope everything works out for you