Paddy's Cash Card Plus... a headache

[RedPhantom1982]

Just wanted to say that while Paddy Power casino have thought outside the box by issuing a pre paid debit card allowing instant access to whatever you may win, I'd implore those thinking of taking advantage of this card not to load / withdraw any large sum onto it. 

 

If you are as clumsy as me and lose things constantly, then this isn't for you. When you lose a cash card plus with a balance on it, yes, they will block that card and send a replacement. However, try getting balance of the old blocked card transfered to the new. I've been trying now sinse Dec 23rd, with a manager confirming that payments team do this, and my case was escalated to them Last Wednesday, its now Tuesday and 6 days later and for an escalated case, I've heard zero.

I've asked four times to speak to a manager, none are available every time. I've asked could balance be transfered to PayPal... not possible. Can they add the amount as a credit in games and I cam them w/d to new card, no can do. 

And so, I'm told, please just say continue to wait. Asked for a rough time it will take to get back to me, can't give one. 

My advice, don't take their cash card plus, it's nothing but a huge headache! 

 

[cocopop3011]

@RedPhantom1982 Any update on this one?

[RedPhantom1982]

Yes, sorry I had updated the complaint here but not this thread. 

So, despite then telling me first that the cancelled card had £4.00, then £0.04p, then no funds at all despite my constanty showing them evidence of the balance, I finally, after around 2 week of being told none were available, got to speak with a manager. (And no I was not demanding a manager because I think I'm entitled, I was told by several agents that managers are the only staff that can resolve this by transferring card balances.) 

The on shift manger, Melissa, confirmed that the balance was what I said on old card, and she proceeded to do a card unload, which is self explanatory, and the forwarded / sent the balance to my debit card on the acct. which credited a few days ago. 

So yeah, long story short, it has, after much concern and confusion, been resolved and refunded. 

[Afi4wins]

Problem resolved but avoid Paddy's Cash Card still, right mate?

[RedPhantom1982]

18 hours ago, Afi4wins said:

Problem resolved but avoid Paddy's Cash Card still, right mate?

Well l don't think it's a bad idea or concept. After all, it's instant access to winnings. I know quite a few casinos online now offer fast card transfers, or 4 hours max from withdrawal to funds crediting etc, but many still don't like 32red and slot nite. They still process withdrawals under the 'Min 24 hour pending process.'  

So i'd say the idea is great what PP has implimented, it just seems they have focused on the positives of these cards and totally overlooked a flaw in its using.

I'd recommend the cards on the condition you absolutely don't lose it. Or if you do, hope there's little to no money loaded on it cause if there is... Good luck with getting it sorted and in reasonable time.