bet365 ignoring me and I am afraid that they will not pay out

[casinodevil007]

Hello, I deposited money a few times using bet 365 and have always lost until now. I made a $100 bet on The clippers vs Nuggets nba match using a prepaid visa card and won $360. I then proceeded to fill in the detail for the wire transfer withdrawal with my banking information and thats when the shitshow starts. They email me and said that the card used does not match the banking information and asked for a screenshot of the card. I sent a screenshot of the card verifying that I had it in possession and told them to use the information that it provided in the wire transfer. They then asked for a bank statement. I obliged and provided them with the statement. Bet365 said that the passed on my case for review.

A day later the emailed me again. Bet365:

"Due to the deposit being made into your account from a payment method belonging to a third party, in order to proceed in making a withdrawal, you will need to register bank details belonging to the third party to your bet365 account."

My response:

"I've previously stated that I've used a prepaid Visa card which I loaded with my money so its not registered to any financial institution/third party so what you asking for is literally IMPOSSIBLE to do. I hope we can get this sorted out soon because i'm getting very impatient and tired of running around in circles. I've already sent in verification of the card that i used and everything that you've requested so I don't see why my money isn't being released. Do I need to speak to local news station? gambling forums? seek legal advice? Then, will you release my money?How come I haven't had to go through all these hurdles to deposit money?"

3 days passed and nothing from bet365 which is strange because they would get back to me in less than 24 hours.

I contacted them via live chat and the guy keep making excuses and asking me for redundant verification which i already provided them with. He provided no help and said he put the case up for review then promptly ended the chat with no resolution. I have the screenshot of our chat and can upload it too.

I placed the withdrawal on September 15(2020) and to this date I still haven't gotten my money. They don't respond to my emails and I noticed that every time I tried to initial live chat, it says " service unavailable, try again later" Ironically, I tried live chat in a different browser right after no logged in to their website and it worked.

 

What should i do? Has this ever happened to anyone? Why are they putting me through all this for 360 CAD? 

I am at my wits end at the moment and would appreciate any advice. I also live in Canada.

P.S. I already submitted a complaint here but would like to know if there is anything else I can do.