Monopoly Casino Withdrawal Issues

[Jfisher321]

Hi all,

 

im new to this forum but have a story to share from not long ago.

 

I deposited just under £1700 into this casino in a single day and won around £2300 in total.

I later tried to log on to my account and it was closed so I contacted the customer service department and had a call from the responsible gambling team. After answering some questions they reinstated my account and explained to me I can withdraw the funds as normal. I then went onto the account to withdraw my money and it wouldn’t let me. I then contacted the customer service teams on the chat and they explained as the card wasn’t in my name (it’s my partners) there was a few complications they needed to sort out their end and they would process the withdraw for me. I thought great! I had an email then saying my withdrawal in in the process and ten minutes after that o had another saying it had been cancelled. I then went to go back onto my account to check this and it was closed again!

I then contacted customer service again and was told that it had been closed and for me to refer to the terms and conditions but no actual reason. I then contacted several other customer service representative and some saying that I’ll get the money and some saying I won’t. I have now had my deposits refunded but not my balance so I’m over £600 out of pocket. The latest is they won’t give me the remaining amount, they won’t give me a reason for my account to be closed and they won’t look into it for me nor appeal it for me.

 

Be aware of this casino guys I believe they are a scam and play some dirty tricks not to pay out.

 

 

[RaX]

i play with monoploy casino for quite a while and ive have deposited more than withdrawals. but theyve been paid within 2 days - however they are no where near as large as your sums,

They are sister company of Virgin Games both sites are very similiar. you should be able to a tleast ask for deposit back if there is an issue id have though.

I do think its a legit casino as i playt their  daily free game and won £250 at the end of a 6-- days