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Hello Have you ever played at this casino? I lost a lot of money on the same game (BetSoft) for weeks, and unfortunately, I realized too late that the RTP wasn't being respected... Each bonus gave me a paltry amount. I'm now wondering if this isn't just a scam... Customer service tells me they're going to investigate my case... I don't believe it for a second. Either Betsoft games are a scam or the casino is a scam I still lost 5000€ on the same game, I've never seen that anywhere else. After waiting for 3 days, the technical department informed me by e-mail that there was no problem with my game So I wanted to try with the provider Playson and I also have the same problem there is no Rtp.I lost over €1600 on the same game. So I contacted customer service and they told me that they were going to investigate again. I had to deal with 5 different people just to get this answer.Do you know if we can lodge a complaint with the Anjouan commission? Or via this forum? casino link : REMOVED How can this casino be rated well here on Ask... When I ask for a VIP bonus, I am systematically refused because I am not eligible

I created a new account at Winners Casino after not playing for a few years, unaware that I already had an account with them. Everything seemed fine at first—I deposited €20 to test if things were working. I completed all the verification steps, asked customer support if everything was in order, and they confirmed that I was good to go. With that reassurance, I felt comfortable depositing an additional €200. Shortly after, I hit a big bonus on a significant bet, but right at that moment, I was denied access to the game. I immediately contacted customer support, who advised me to clear my browser and try again, but nothing worked. Growing suspicious, I asked them for details about the last bet that triggered the bonus. That's when they banned my account. They claimed it was because I had two accounts, which was against their policy. However, they knew about the duplicate account when I completed the verification process. If that was an issue, why didn't they tell me then? Instead, they accepted my deposits, but when I won big, they banned me. Am I the only one who thinks this is absurd and a complete scam? They refuse to pay my winnings due to an "invalid" account, but they gladly accepted all my deposits on that same invalid account. How does that make any sense? I’ve already reached out to the regulator in Estonia and will push this as far as I can. Can you believe they’re willing to risk their reputation over a few hundred euros? It’s outrageous.