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Showing results for tags 'videoslots bonus'.
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Hello So this is my situation : I made a deposit of $30 and claimed a 100% reward bonus with wagering of x20. After a while i lost my $30 from my main account balance and my balance was almost zero. I made another deposit of $70 not realizing that bonus is still active and i started playing a Dragon Story slot. I made $120 winning during the free spins feature and had a balance of $167, so i wanted to request a withdrawal and saw the bonus that i claimed with my $30 deposit is still active. Now in order to withdraw i have to forfeit all winnings made whilst the bonus was active. I spoke to live chat about it and they advise that i should forfeit the bonus to see how much is lost and i saw a whole $61 are being removed leaving me with just over $100. I think this is not fair and i complaint to them by telling them i expected the bonus would automatically fall away or be cancelled, just like at any other casino a bonus falls away if your balance is below $1 and you did not meet wagering requirements. Seems to me like i had to forfeit the bonus manually by myself , which i think is not fair. Am i right? should the casino give me my winnings? Because when i made the $70 deposit i never claimed any bonuses nor did i realize the bonus was still active from my previous deposit. The casino forwarded the issue to their tech department to check what happened, but i think they should give me my $61. What do you think?