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So, are there any tips about raising complaints about a casino? I was going to lodge a complaint at the Malta Gaming Authority website. Spin Palace casino (the Palace Group) owes me a lot of money and it's been 2 weeks now and they seem to be giving me different excuses each email. They also claimed they were charging me $500 for an echeck dispute and that didn't even exist since I deposited with vanilla MC and the withdrawal had no bonus left or anything. So, waiting for $3,500 - should be $4000 but I guess I'll have to let them take more money. They said they released and processed my withdrawal on monday but it has not shown in my bank yet. I won some money from them before and it went into my account within 2 days and so that is why I think they haven't even sent it. Very discouraging. Anyway, I'll give them the benefit of the doubt and wait until Friday to see if it arrives in my bank. Then I will proceed. You might want to hesitate before playing that casino. Update today .... received another email from them saying they have not released and processed my money yet, even though they said they did on Monday. A clear sign they are just lying to me. How can casinos get away with this ? I don't think I will ever play an online casino again.