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I am starting this thread more for the online casinos to try and understand it's players. It is important that every casino that is soliciting an honest players business is ready to provide a safe and honest environment along with many other things. Here are a few things that are important for me as a player. Please post what's important for you as a player. I am confident some online casinos may actually listen. I expect the following..... A safe place to play Good selection of microgaming and netent games that don't freeze Response to an email within 10-15 minutes Low amount of time for a reverse withdrawal. 48 hours is ridiculous. Fast approval for a cash out. Even if it takes 5 days. As long as it is approved within 24 Clean bonuses. Straight forward. No gimmicks. No sneaky terms. A fair loyalty program. Cashback preferable Respectful self exclusion to be honoured no matter what. Self imposed deposit limits No max cash out per day, week or month. Some places only let you cash out 5x deposits? If a high roller, a VIP host to handle your requests Live chat or phone is a better way to deal with players. Ability to play in your own funds. Not always British pounds or US dollars when canadian. No spam emails offering free spins. No riduculos contests that everyone wins(capped bonuses) Basically no gimmicks. Straight forward service. This is what I expect.