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Shuffle.us closed my account and is withholding approximately $48,000 I am posting this publicly because Shuffle.us has closed my account, withheld approximately $48,000, accused me of wrongdoing, and then effectively cut off communication without providing evidence or a meaningful opportunity to dispute their decision. Here are the basic facts: On July 15, 2026 I deposited approximately $10,000 of my own funds into my Shuffle.us account. I was playing base spins with my deposited balance, no bonus funds and no bonus buys were involved. I accumulated a balance of approximately $48,000 and initiated a redemption/withdrawal. Instead of paying the withdrawal, Shuffle ultimately closed my account and stated that I had engaged in “third-party manipulation/exploitation” involving the game Zeus’s Thunderbolt. That is an extremely serious accusation, yet Shuffle has not provided me with evidence showing what I supposedly did, what specific activity violated their terms, or how they determined that I personally manipulated or exploited anything. I did not manipulate the game, use software to interfere with it, or knowingly exploit a vulnerability. I played a game that Shuffle itself made available on its platform. Shuffle subsequently removed the game, but that does not explain how a player who simply played the game is responsible for an alleged defect or vulnerability in software offered by the casino. What makes this situation particularly concerning is that Shuffle is not simply refusing to pay winnings. They are also retaining approximately $10,000 that I deposited myself just before playing. That was 1 deposit and is not the sum of all my deposits. Even if Shuffle genuinely believes there was an issue with the game, I do not understand how that gives them the right to confiscate my original deposited funds without demonstrating that I committed fraud or intentionally participated in an exploit. I have repeatedly attempted to obtain an explanation and resolve this directly. Instead, my account was closed and meaningful communication stopped. I am asking Shuffle.us to: Provide the specific evidence supporting its allegation that I personally engaged in manipulation or exploitation. Identify the specific transactions, wagers, or conduct it claims violated its terms. Explain the basis for confiscating my original approximately $10,000 deposit. Provide a complete accounting of my balance and disputed funds. Pay the approximately $48,000 owed, or at an absolute minimum immediately return my deposited funds if Shuffle continues disputing the winnings. A casino should not be able to accept a player’s deposits, allow the player to wager on a game offered on its own platform, refuse a substantial withdrawal after the player wins, make a broad accusation of “exploitation,” close the account, keep the money, and then stop communicating. If Shuffle has legitimate evidence that I intentionally manipulated its platform, I am asking them to produce it. If they do not, they should pay the funds they are withholding. This is unacceptable and should not be allowed!!!