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I decided to make a deposit at igame last weekend...what a mistake that was. I made a deposit of €25...it began processing my card payment .. Took a little longer than expected then a screen came up which said successful deposit but it went in a split second and changed to failed deposit. I thought I'd better check my bank account before I try again,only to find it had been taken. This did not alarm me though because it's happened to me several times at other casinos where the payment had timed out. I didn't even bother going to live help until I had spoke to my bank to get the authorisation code for the payment which I was able to get straight away. Usually in my experience anyway the casino are able to track the payment from this and credit the account. Igame however, presented me with one of the most arrogant and disrespectful services I have had from live help in a long time. As I thought, they said the payment did not go through, I knew they would say this because they are partially right there was an error sending the payment so it wouldn't show as cleared their end but the money had been reserved from my account for them to collect...they would not accept this whatsoever. I told them I have the authorisation code to pass it to their financial department to. Track. This couldn't be done straight away but I had an email shortly after asking to provide a screenshot of my bank statement! I'd already told them it doesn't show that soon on online banking, but if they use the code they will see what has happened. Three times I received the same email. I eventually got live help again on the site and they told me I'd just have to wait up to 10 days and the failed deposit will automatically be refunded to my account. They were not making any attempt to trace the payment and they we're quite honest about that!! I would just have to wait 10 days...the best thing of all came now...... An email asking me to send in verification documents in order for the money to be returned to my account hahahahahaha ...it was honestly that rude and cheeky that I just burst out laughing. My bank had already told me they could refund me that same day and my visa insurance would cover me so then the bank claim it off them. I honestly didn't even reply to them and I haven't since, my bank had the money to me instantly . Valleys preaches to he all the time to stick to the casinos we know are trusted ones, even if it means you don't get a bonus, but being female I have to completely not listen and do the opposite. I can't help it it's like a disease lol, but I always think well why shouldn't u try a new one, you should be able to trust any casino with your money, in this day and age..but I'm starting to believe valleys may finally be right for once In his life. Has anyone else had any problems either with igame or failed deposits? (I'm going to see if I can find that email they sent me a minute