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Hi guys, Just wanted to give a heads up on Casumo and warn you off their site. I only joined their site last week, started playing one of the slots and the game kept freezing, and then throwing me out. Every time I went back in, it froze again, threw me out, its like it was re-setting as every time I started playing I was getting absolutely nothing. I know this is the way gambling goes, believe me, but imagine being on a fruit machine and every 5 mins someone comes in and turns it off and changes it for a new one. This annoyed me so I went into a bit of a spin and deposited 6 times, you know what it's like. I've lost before so I'm not a sore loser, but as their games kept freezing and losing connection it just looked a bit dodgy. Anyway £1500 later, nothing has paid, don't win a dicky and the game must have frozen over 20 times, kicked me out and it was like I was playing a fresh slot. Then the casino told me I couldn't deposit any more so that was it, sometimes you have to put money in a slots game, be patient and wait for the pay out. It's annoying when you're told you can't deposit any more, even if I was playing on a game that full of glitches I'd spent so much money I wanted to see if I could get some back. Anyway, I called Casumo and they went on the defensive straight away, terrible service. I just said look into the game servers and see how many times the game lost connection, they sent a bunch of links saying they're regulated and I should pick it up with games providers. So beware, they'll completely brush off any responsibility of the games they make money from. As a customer this really annoyed me that they responded like that immediately. And it gets worse, they then shut my newly opened account just in case I made a chargeback request to the bank. There was a remaining balance on the account, I had to email them about that, they would have kept it. Now, they're making jump through lots of hoops just to get that remaining balance, probably won't be able to get that. Another heads up, they also charged 2.5% for every debit card transaction I made ( i didn't know this at the time), not sure why on a debit card. When I brought this up they ignored it. In short, this is more about the games, they are really dodgy games with a few glitches ( they'll hopefully sort these out soon) and the staff are not helpful at all, on the verge of aggressive. Steer well clear of casumo.......