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I just want to ask if anyone here ..experince that u cant withdraw youre money i use visa for deposit and until now i cant withdraw my money they say they need to wait for theere team email Theres anyone experience this in bitstarz hope anyone can enligthen me i use real cash to deposit

I few days ago I qualified for the Bitstarz Wednesday Free Spin bonus. This is a bonus they have weekly, that you have to make a deposit of a certain amount, and wager that amount, in order to qualify for a free spin bonus. I deposited the required amount (150 euro) and wagered it all, in order to earn 80 free spins. When chatting with their customer service (since the free spin bonus did not show up as it is supposed to in my account) they informed me that they added it while we were chatting, and that I would have to play it on their game called Dragon King by Game Art. I then activated the bonus and played. I was very exited when during the free spins I won 19.55 BTC! This was my biggest win, and it really made my decade! I then proceeded to play as hard and strategically as possible, in order to convert the bonus to cash through the 40x play through. After several days I was at around 8% conversation on the wagering, and thins were going well overall. I went from 19.55 BTC to 24 BTC then down to 15 BTC. With 27 days to go I felt I had a chance to earn at least some of this monster win. Then today I was shocked when I logged in to my account and saw a 0 balance. No email, no call. Just a 0 with no explanation. I then opened a chat with their service and was told that they cancelled the bonus since I was given the wrong bonus, it should not have been for Game Art games, but instead should have been for other providers, so the win was void. This is very disappointing for a few reasons. #1 since I played with the winnings for several days without anyone contacting me to tell me anything was wrong, and I literally spent probably 25 hours playing intensely as a result. #2 since I had to find out by logging in and seeing the balance was 0 #3 since I am really sure the only reason they took the funds is because I won big; if I had lost I am sure they would not have given me free spins on other games due to the alleged error. #4 since I had stopped playing at other casinos and really trusted Bitstarz, it is a big swing from being one of their fans to suddenly having the honeymoon crushed in the way that gives so many other casinos a bad reputation #5 I am now concerned on a trust level, since in reviewing their history of big wins around 90+% are from a single player, who must be affiliated with the casino. How else would one player win 90% of the time on all of their 18BTC+ wins? So I have lost trust in them, which means I won't trust them with my $$ anymore. Given all of this I will no longer play at Bitstarz. I will also complain to their license authority although I am pretty sure that won't get me anywhere. After all their bonus terms pretty much say they can cancel a bonus anytime for any reason, and if you win big, it looks like thats what they will do to avoid risking having to pay it out. I though they were different, but not I realize they are not. I really question the wisdom of playing with bonuses at all now. It seems its just for fun, not something you can really win big on or count on - high wagering requirements and if you win big they will find a way to cancel it, even if you manage to meet the wagering needed, etc. So much time is spent promoting bonuses for online casinos but whats the point if you really can't come out ahead? For me it was a lot of wasted time, more importantly totally crushed excitement, and the undermining of the whole premise upon which I place my money and trust in an online casino.