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I’ve completed verification and a withdrawal was approved. Upon checking my bank it hasn’t arrived yet. When I queried this with the casino they asked for a bank statement from 27th until today. I asked if I was able to provide screenshots from my banking app, she said yes. So before I sent I edited (blacked out only the dollar amounts). After viewing she then requested a pdf copy of my latest bank statement. I’m uncomfortable doing this because I’ve not been required to do this before. Is it a usual practice when making an inquiry. I have no issue with them checking to make sure I’m not scamming a double payment. But surely they don’t need this to be able to tell me what date they sent funds. Sorry if I’m wrong topic.

Last 2 weeks ago I checked my account in this Betncatch casino and was surprised to get free spins, As far as I can remember, their terms and conditions when signing up There should be at least 1 deposit in your account to get free spins? well, to be honest, I didn't care because this is free spins/money I wasn't really sure and was overwhelmed by the fact that I got free spins and so I played Planet of the Apes and Excalibur, and won EUR 758 from the 100 free spins that I've got and soooo, I requested for a withdrawal. It took them more than 24 hours to respond so I felt that probably, something isn't right. Then a day after I got an email from them stating that there was a "System Bug" that caused me to receive the free spins, well technically they are trying to explain that I wasn't eligible for that funds that I won and it really isn't a big deal for me since honestly, I am really not eligible for that though I just kinda felt bad that I wouldn't be able to withdraw my funds so end of the story, That's what I thought.... but yesterday I got a new email from them stating that their system is now back from the upgrade that they did to prevent this from happening again."Management" has made a decision to approve the withdrawals, I was so happy and sent them my documents for verification and my withdrawal was approved within the day. You see, It really is a big deal for me when a casino does this, not just because they are paying out the money but this just means they value their reputation and customers which is really not present to all of the casinos that I've played in the past. Kudos! Who else got the same experience where you got a bonus because of a system bug? what was your experience? did they approve your withdrawal?