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As a player we all want the same thing when we open our laptops, a stress free gaming session at whatever casino we’re deciding to play in. Ultimately we all want to win of course but that’s left down to lady luck herself. Unfortunately once in a while things may not go as planned and that’s where we come in! The AskGamblers Complaint Service. Our annual report has been released and once again we have excelled ourselves and smashed all records from previous years! This year we managed to help players recover a massive $1,755,304.28 in unpaid, delayed or unfairly confiscated winnings. This brought our total up to a staggering $5.3 million! If I asked you how many complaints you thought we dealt with, what figure would you come up with? Well I can tell you during 2015 we received over 3000 new cases submitted by more than 2240 players against 520 different casinos! Not all complaints could be accepted as some simply didn’t meet out Complaint Guidelines but we did process over 1600 cases and resolved a phenomenal 66.5% of them! Why would you submit a complaint? There is a ton of reasons why a player may need to submit a complaint with us. But for 2015 it was payment related issues that dominated almost 63% of all submitted complaints. And would you be surprised if I told you that almost half of the accepted complaints were against legal and regulated casinos! Of course another major issue that we dealt with last year, which we all know and talk about all too well in the forum is players not checking the terms and conditions. Approximately 4 out of 10 complaints were raised as a result of this! So, here’s a few reminders of some things that may help you avoid having to open a complaint 1. Read our review first and scroll down to Casino Details. Here you can information about deposit/withdrawal methods, restricted countries, currencies, withdrawal limits and more. 2. Check the complaints history 3. If you’re taking a bonus from us check the ‘Additional Information’. Anything that we feel may stand out in the bonus terms we will try to add here to help you. 4. If you’re unsure about opening a complaint ask at the forum. You don’t need to mention the casino if you don’t want to but you can tell us the issue and we can advise you on how to proceed. 5. Finally and the most important point of all is to ALWAYS check the casinos terms and conditions BEFORE YOU PLAY. Ten minutes of your time before you register could just be the key to a successful gaming session. You can read more about out annual review HERE. You’ll also be able to read 5 of the biggest complaints we received in 2015. Very interesting indeed. And if you have a complaint you can submit it HERE. Well done to the entire AskGamblers complaint team, your efforts have certainly paid off when we look at what you all achieved last year!