My Fellow AG members,
I have a question.
I claimed a welcome offer from Spinit Casino - After a shortwhile my balance went up to almost 70 euros and started collected bonuses as I have 400 euro wagering.
So basically everytime I entered bonus round/ Free spins on a slot I left the slot and made a note of it. I collected around 6 bonuses with Decent bets and my balance went below 1 euro and I decided to play the bonuses.
After My first win on Planet fortune I won 16 euro, the 16 euro win was not credited and my balance was zero went I went to my account.
Now I spoke to support and they will forward it to the relevant department for investigation. Now I kinda know that because my balance went below 1 euro the bonus did fall away.
Now I did not continue my saved bonus/free spins and I asked them to reinstate my bonus until where I left it with 166 euro left to wager.
I am not sure what to expect, and should I just keep my current bonus rounds and wait for feedback? What will happen? Would I lose the bonus rounds since the bonus and wager is not on my account anymore?
I am worried, because I know I would definitely have completed wagering should these bonus rounds pay well.
Thanks in advance for your input and advise.
Shafiek