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First of all would like to say hello and thanks in advance for any assistance offered. Apologies for the long winded post but just wanted to create hopefully a clear picture. I am an experienced/addicted slots player. Purely for enjoyment purposes. When I say addicted it always has been with money I can afford to lose. A lesson my dad taught me well. Over the years I have had many highs and many lows. Any slot player who says they have more than wins than losses is kidding themselves I think. I recently registered with a new company who unfortunately is not on your list re complaints. In fairness to them I'm not sure it's fair to name and shame just yet as they do seem to be pushing my complaint higher up their ladder although I suspect I know the inevitable outcome. Basically I joined. Deposited £20 received a 400% bonus to play with. I play a very rough stake to balance ratio when playing slots. So started off at about £1 a spin. As my balance crept up so did my stake. After playing for around 4 hours I was up at around £1300. I withdrew £1000 and played and lost the remaining balance. I got an email saying my withdrawal was denied due to irregular play. In the t +c it states I cannot place bets higher than 30% of deposit in play. Obviously I was unaware of the rule or I would not have breached it. After 2 1/2 hours of play and over 2000 spins I did start playing £10 spins when my balance was roughly £700. Quite normal and in keeping with my rough stake to balance ratio I had used for the previous 2 1/2 hours. I had not breached said rule up till then. I completely understand the rule of irregular play and it is really to stop people doubling up and basically trying to burst the casino. There was absolutely nothing irregular about my play all night. I feel they are just using the rule basically to stop paying out my winnings. I had a huge win on mr smith casino a couple of years ago in near identical circumstances and they paid out no problem. The total then was nearly £3000. I am just really seeking advice and if I am flogging a dead donkey pursuing it any further. I have asked them three times now for their alternative disputes provider and who issued there gambling license so I can take it up with them. Unfortunately this information I am still waiting on. If you are still reading this I thank you greatly and feedback good or bad is greatly appreciated.