I am surprised to see that this website is filled with almost all complaints! There are definitely positive casinos out there. I have been playing at WinPalace for over a year now and absolutely have had a great experience. All of the agents that I have dealt with via chat/phone or email have been very nice and try to accommodate my requests as best as they can. The VIP support far exceeds my expectations and I would recommend giving them a try and you will not be disappointed. As well the online software has not given me any problems and using the smartphone option has been great as well. Well worth a try!!!!