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My Experience with 1xBet — Player Warning I strongly recommend thinking carefully before depositing large amounts with 1xBet. In my case, my account was suspended after an extended verification process. 1xBet requested verification from me on August 27, 2026. I truthfully provided all documents and information they requested, including identity, financial, utility, bank, and cryptocurrency-related documents. Despite my full cooperation, my account was eventually suspended on October 9, 2026, after the verification process. At the time of suspension, I had 23,841,267.36 MMK remaining in my account, which I was trying to withdraw. I am sharing my experience to warn other players: think carefully before depositing large amounts with 1xBet. Even if you cooperate fully with their verification requirements, you may still face prolonged verification, account suspension, and difficulties accessing your funds. This is my personal experience, and my complaint is currently unresolved.

Case Overview: 1xBet VIP Cashback Withheld & Support Ghosting User ID / Account: (Sapphire VIP Tier) Platform: 1xBet Casino Slots Core Issue: The platform has disabled the VIP cashback feature for my account despite substantial recent slot losses. Current Status: Over 96 hours of complete silence and ghosting across all customer communication channels. Incident Timeline & Support Actions Day 1–2 (The Trigger): Noticed the Sapphire VIP cashback button became unavailable. Reached out via in-app live chat.Support agent Ashton offered generic scripted replies and abruptly disconnected the chat session without offering a solution. Day 3 (The Review Request): Posted a 1-star complaint on Trustpilot.The 1xBet social team publicly requested my account details.I provided all requested account credentials and supporting information immediately. Day 4–5 (The Ghosting Phase): Total communication blackout.I have checked the account hourly. No cashback has been released. Follow-up emails sent to both the Security Department and General Enquiries have been completely ignored for over 72 hours without even an automated receipt confirmation. In-app support agent Lauren threatened to block my account entirely simply for asking for updates on my missing funds. Core Grievances for MediationWithholding Earned Loyalty Rewards: 1xBet actively promotes guaranteed Sapphire VIP tier cashback but has grayed out the feature during a heavy loss period.Bad-Faith Public Relations: The company publicly requests player data on review sites to appear helpful, but utilizes it to ghost legitimate claimants.Hostile Account Threats: Customer support uses intimidation and threats of account bans instead of addressing missing financial balances.

1145137245 Sir this is my game ID. Withdrawal problem for 1 year. I have all the information proof. Only the registered email was taken from me by a fraudster. Now the security department does not accept any message without registered email. It is not possible to recover my email. Please take all the information and solve the problem.