Search the Community

first let me explain some things. im from germany and since decembre we have new casino rules. no more longer autostart, max bet 1 €, only one casino at the same time and more. furthermore we have to go through the verification process again. for this, some casinos or sportsbooks offer specials promos. leovegas gave a 10€ raw bonus for the verification process. okay, i did it again, got the 10€, played a while, won 140€ and requested a withdraw to my neteller account. request was 04.12.2020 and were rejected at 05.12.2020. i contacted the customer service and got the message: technical issues with neteller. after this, i contacted neteller and they assured, that everything is working fine. so in the meantime i made 7 more attempts to withdraw but always rejected. 3 or 4 times with customers support i always got the same answer: technical issues. the last request i did was last monday 11.01.2021 and nothings happens now. the withdraw is always pending. have any other (maybe german player) the same problem too ?