Hi guys. Today I'm very disappointed due to some news from an online casino. For now I will leave names out.
i joined an online casino used all my correct details and details I've only ever had with email address, home address date of birth etc....
deposited some cash got a bonus and played away. I won a little so withdrew some money.... I calleded the withdrawal a number of times but always kept an amount withdrawing. After around 48 hours the withdrawal was processed and I have now received this money.
However through one of the cancelled withdrawals I got lucky and won quite a bit of money (in my eyes it was anyway) so I withdrew this.
After 24 hours of this being processed but not complete I received an email about free spins on my next deposit.
So rather than cancelling the deposit I thought I would make a new deposit to get the free spins. But it wouldn't let me add my card so I got in touch through the live chat.
At this point the woman said it was because I had self excluded myself from a partner site of theirs and now my account was closed and the withdrwal was therefore forfeited.
This is why I'm disappointed as I mentioned to me this was a lot of money,
So I was aloud to create an account using the same details to which I opened the other site,
I had self excluded myself on the other site over 6 months ago so I had no idea they were linked
They have accepted same payment details, taken a deposit and processed one withdrawal back to me.
so again as I was upset by hearing about my account and withdrwal was cancelled I just wanted to make sure as all this was correct and I don't have any leg to stand on.
