[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

that is true, it's because the UK licensing laws are different to the rest of Europe and if 888 don't follow them they could lose their license that's why they are trying back pay all UK residents, sorry to hear you ain't getting any refund mate.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

sorry Niklas I just seen your full post, I would give it till middle of next week and if you haven't heard anything from them then give them another call, and you should definitely get your money it's just a matter of when

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

sorry Niklas I just seen your full post, it never popped up on my feed, I saw give it till the middle of next week and if you don't hear anything then try ringing them again and you will definitely get your money it's just a matter of when

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Niklas do as they say and send off the required documents by replying to their email and you should get a notification that they have received you email then within 7 working days you will be refunded the amount they state. it's not a scam although it looks like one it's actually genuine

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I question my refund 2 weeks ago and they responded within 48 hours saying they owe me another 300 to which they paid within 4 days which was fast

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Chris I would definitely get in touch with them, it should only take 7 working days to get refunded from the processing email you received also there should be the number to call them on further back in this thread

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

It was a long shot and I said I would check into my bank statements myself which was a bluff and it paid off plus it doesn't cost anything to try your luck, happy days

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

After seeing others on here question the amount refunded I thought I'd question cassava myself on the amount I received to which the have responded saying they have found more deposits made by myself and they will refund them, so I advised others to question their refunds all it took was a reply email to the original email they sent me with the reference number

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I received a payment over a month ago but after seeing several of other people posting how they have not received a correct refund I have now emailed them to look into it deeper and I have said I too will look into it, will keep you all posted on the outcome

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I got paid out last week so it's all genuine, it's just a matter of being patient and you will get your refunds

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Mine has also gone in, enjoy your weekend everyone and don't waste it gambling lol

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I received an email last week saying I would be refunded in the next 7 business days and it's been 4 days and still nothing so they got till Tuesday, will keep you all informed

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I'm laughing at the fact that I went onto a different forum and everyone was saying how stupid someone must be to believe it is a genuine email and that most of them have just deleted it, whoops looks like they're the stupid ones lol

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

That's brill news, hopefully rest of us get ours soon, don't go gambling it all away lol

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I agree, they could of give us a number to contact and then give us some of our details what they should have as proof it's genuine and took our details over phone, but if they say do it by email it could be so they have evidence in black and white that they are doing something about the security error they made

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I stopped playing that brand ages ago and hardly gamble anymore and if I fancy a dabble then I go on one I trust that pays next day and I can't get carried away with it due to setting a limit.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Like you Andy I joined pretty much every one of them, I used the bonus and when I could withdraw I did and if it wasn't paying I self excluded myself, if they pay me the amount they say they will then I've roughly took out more than I put on, result lol

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Yeah they didn't help me at all they must be fed up of getting asked about that email lol oh well they shouldn't of < snip> up in first place

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

08002794569 is the number that I was given and rang

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Have you tried ringing them Andy, and emailing them with the reference number that came with the original email

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Bet there are loads of people who are missing out on this that think it's a scam and the casinos are hoping it stays that way

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Yeah it said how much I was getting which if correct is over a grand, email them again with the reference number they gave you on a separate email eventually they will reply

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I sent details yesterday and attached it to the original email that I sent replying to their email 3 days ago asking for more info which said 72 hours. So I'm guessing they got round to it today, if I was you I would send them another email with the email that they have asking them what going off

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Just had a reply email after going ahead with my details and they said the money will be in my bank within 7 days so will keep you informed

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I still have my doubts about it, just gotta wait till someone gets paid out to believe if it's real or not and then there is no proof off them getting paid out apart from what is put on here.