Hi all I'm a new member so please go easy on me.
Where can I start.
I opened a Betfair account a short while back and won some good money via mostly football accas. I was left with 400 left in the account after losing some bets etc.
I decided I wanted to cash out to which I found I was unable and the account had been closed.
On ringing the customer services I found out that they wanted me to send in some proof of Id etc, I was assured that I would be paid as soon as it got clearance which can take a few days so I waited.
Earlier this week I found out that I wasn't to be paid at all this was due to me self excluding from another site (paddypower). I must say the money left in my Betfair I had won honestly before I cancelled the account.
After speaking to many advisors on twitter I was told that I wouldn't be getting anything other that the stake I had paid into the account at the start this was from orders from the security team.
Yet again I rang the customer services and asked for a explanation why as j was totally in the right and the money was won honestly and he was free to check my history to confirm this. After a short while he could see where a error had been made and actually paid me the 400 to my cash card account, for only it to be cancelled via a rep on the twitter side.
After a long battle with the customer service rep online she told me there was nothing more they could do and it was a security decision and all departments were to adhere to there decision etc.
I asked for a complaints reference number and I was completely ignored to which I am today via Twitter.
I rang again last night and spoke to another gentleman who actually Sat down with a manager and couldn't see any reason why I haven't been paid out. I have reference numbers for both of my above calls I should add and all conversations via Twitter.
I was told that someone from the gambling office would email me or call me today to explain what the security decision actually is but yet again I've been ignored.
I won't let this go as I know I'm in the right and will be building a case for ibas with cops of my converations and call references etc.
Thanks for your time and I would love and help if possible.
