I wish I knew how crooked these sites were before I played. I received an email from Ignition yesterday saying the same thing. I am a regular customer who did nothing wrong. I'm not winning or losing more than a few hundred bucks. But they're trying to confiscate the $4,204 I have left in my account. I will be calling them after I finish my online research but I'm not optimistic since it sounds like this is something they always do to rip off customers.