I did contact my vip manager but even he seemed to just ride over my questions and not answer them like the robotic live chat people do.
The thing is I was well aware of the max cashout rules of this casino when I first joined as I was a newbie to online gambling.I didn't even know what wagering and cashouts meant and played for the first few times thinking these casinos were wonderful giving me this money free I soon learnt after googling the ***** out of this casino and wagering/cashout terms from sites and forums such as these.
So I stopped using bonus chips at this casino and just used my own cash.When I got the email to say I had reached gold status,i read the benefits over and over,the terms and conditions over and over and it was quite clear to me what it meant.Also my brains like an elephant and I remembered a forum posting by this casinos main rep back in august 2015 and here it is...
Max cashouts are here to stay especially on the welcome bonus where we are giving you 3 x your deposit in bonus cash. Yes there is wagering attached to it and yes there are other brands that don't limit the cashouts, but we are not other Brands. We are a new brand and trying hard to build a solid operation. We have implemented a VIP program where your cashout terms are determined by your VIP status, with the top tier having no max cashouts. You guys want loyal and trustworthy casinos and we want loyal and trustworthy players. Is that so hard to understand.
My vip manager actually phoned me and I still couldn't get it through his head that they were wrong,he just avoided the facts I raised on their website that proved I was right.Also that their hashed up changing wording on the website made the whole site now confusing and not make sense.
However I have learnt through the forum on its own site,that this head brand manager guy (whom I quoted from above) has been sick or in hospital since my saga began.
Although ive never communicated with him as other members have on different forums,he seems like a straight up guy,and when he gets back to work,i can only sympathise with him on the damage some mug has done while hes been away