dirkdirk1
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Posts posted by dirkdirk1
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Message from Casinoheroes:
Since you came with us and said you had betted too much, i think it will be OK but i can not promise anything since it's not up to me or my department.
I hope you manage to wager it
So hope for the best
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Yeah true, no it's really €5, no matter what the bonus amount is
Does anyone no the email of the finance guy at CasinoHeroes, otherwise there's a good chance I will be playing a week and get nothing?
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Hmm ok they that to wager the €66.000 with €5 bets, and then they will make decision regarding the situation (if there's anything left offcourse).
Could be a lost of a lot of time or a great investment.
Hope for the best!!
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Already got a answer and they saw 3 consecutive bets that were more than the maximum, but nothing about the bonus
Hope they can forgive this stupid mistake.
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Great advice, will contact them directly!!
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After an incredible bad run last night I bankrupted and lost around €8.000+ at CasinoHeroes, but had some points left.
Used the points to get some free spins and was left with an incredible €1500.
I began playing, but had an error message that €5 per spin was maximum during the bonus money wagering (€66.000) so the bet wouldn't even register.
Fine, I pressed 'max bet' everytime (which was €5).
Changed slots and pressed 'max bet', but then it registered the mistaken bet of €100 all of a suddon, which I thought was impossible during bonus play!!
No I chatted with support and they told me this:
John>So please remember>No more then 5EUR per spin or your wagering wont go down>Hope you enjoy the 3.0!So I hope the misstaken bet will only not count towards wagering and not that whole bonus will be cancelled.
So that I can continue playing the bonus money for €5 per spin and not lose everything again.
Hope someone can sled some light on the situation
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Well I confessed to my mistake immediately and from the reaction I received I thought I was good for future play but apparently not. I just got my deposit back so I guess my winnings are gone
was quite a lot of money for me... -
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Hi All,
First let me tell you that BETAT casino is a superb casino with a nice customer service, and I really enjoy playing there.
And the problem is mostly my fault: I made a new personal email-account and totally forgot about my old email-account, which I had used to make an account at BETAT.
So I made an account with BETAT with my new email not remembering that I already had a account at BETAT (dumb I new, but honest mistake).
Now when I noticed that I already made an account I immediately contacted BETAT and came to an agreement that the older account would be closed.
Now offcourse I win with the new account and during the withdrawal they righteous say that I have two accounts, but they say that both account are still open...
I stupidly have no hard proof of the correspondence I have had (only vague a name), and now I'm afraid I will lose all the money.
Do you guys have any recommendation to what I can do or is it just wait and hope for the best result?
Thanks in advance!
[CasinoHeroes] mistankly pressed max bet during bonus play (which was impossible)
in Casinos General
Posted
and it's gone