camgirl

I did contact the Commission again last week but failed to get a response.Today I submitted a court claim against Bet365, costing me a small fortune. I will let you guys know how it all unfolds... Thanks for all your comments and advice.

Its over 2 weeks since I submitted the complaint. I'm from London.

No, not even a confirmation for my complaint. I read online the same thing from many others who had disputes with Online Casinos here in the UK.

It is shocking and I hope not but it has been like 10 days without reply. This is quite an important matter I would of thought, but Bet365 can do what they want it seems.

Hello the commision have not responded to me and tbh I have no hope they will help after doing research online. My ideas are running thin now, perhaps I will try to get some News outlets to run my story, this is a crime at the end of the day! My last resort is the small claims Court system but atm im trying to get money together for the Legal Fees. This dispute has left me short in money. 33 Days and counting.

I just spoke to Live Chat on Bet365 and this is the response... Michael N One moment please. Michael N I will be right with you Michael N Thank you for waiting. Michael N Unfortunately I will not be able to provide you with any further information at this time. Michael N I apologise for any inconvenience. Michael N Thank you for contacting bet365 Live Chat today. Why would Livechat not be able to tell me any infortmation? Tell me something, anything, tell me Im not being paid because ................ This is driving me mad. 32 Days and counting.

Hello I wrote to them about a week ago but Ive had no confirmation or any response back.

Hello QueenofGames your response is very interesting to me, I also do believe this is down to just a few people at Bet365. Its weird because I was dealing with a certain guy who after telling me I was not being paid i fount out the next day he had gone on holiday, they told me this because i asked to speak to him directly... I'm happy you eventually got paid, so did the gambling commission help you? Its hard to believe Bet365 need to do this to anyone because they are so popular and very successful. I reckon they need a staff revamp in the department which is handling my account and also the live chat support guys offer no ability to help throughout the 100+ times I have spoke to them.

Hello cocopop3011, thanks for the message. I did try to submit a complaint here but as its Sports related and not Casino related, Ask gamblers unfortunately cant take my dispute on. The direct contact is still not working . When I go to live chat they send me the same robotic message 'There is no additional information to provide' so I ask back 'what information, can you tell me in writing if you will release my payment?' for which they reply again 'There is no additional information to provide'. Why do you think they are refusing to put it into writing? Very odd. I was only told this on the phone and not by anything written. I was placing bets very often, winning and losing, depositing and withdrawing, Im not sure if this particular bet was from an instant deposit or used with a previous win. This bet i have posted was spread with selections from a 2 week period and my account was only locked the day of the final selection to take place.

Right Im gonna try to be fair and not taint Bet365 too much because I hope this could just be a in office personal error of judgement, and resolved easily here. This is the details of my ongoing dispute. About 3-4 Weeks ago my Bet365 account was locked after I won successive large amounts on some sports bets, the largest amount being from the photo attached here, leaving my account balance on £29,500. They requested my ID documents which I provided but wanted to see further information, like screenshots of how I funded money into my, original deposit method, Neteller. I sent this in and was then told they could not pay into my Neteller Account and would only pay into my Bank Account. I told them I would much prefer to be paid back into my Neteller Account, I do not like linking my online gambling to my Bank Account, so this is why i used Neteller to deposit in the first place. They refused, the manager called me saying the money will remain locked and my only options is to go to see a lawyer or call the police. My heart sank and I said 'No, I will send my Bank Statement, just pay me to my Bank' he then agreed and told me to send my Bank Statement in. I decided to send a photo of myself actually holding a bank statement because they seem to be questioning my identity on the phone. I get a call from them 3 Days later saying 'I am not receiving my payout definitely' again stating my only option now is to call the police or get Legal help. They said reason being was, 'we believe a third party was involved on your account' This is not true nor relevant. I say relevant because here is how I have used my Bet365 account for the past Month or so before this dispute.. I placed many sport bet accumulators betting quite high stakes, these bets were sometimes mixed with golf and Darts selections, all sorts. I had many Casino Sessions playing BJ, Casino Hold Em and sometimes slots, again i was betting fairly high stakes. Throughout one day i must of staked about £4-5000 on card games inside the Casino section. My whole play over the Month was basically very high risk % chance to lose money not gain. Therefore how and why would a 'third party' use my account for such reasons and how isit I can explain every bet I placed in this time, it Sounds abit strange to me. The most important fact of this dispute is the balance on my account is not related to a Bonus, its simply cash when i did this bet. What benefit or advantage could a 'third party' possibly gain playing casino games and sports betting without a bonus? Over the course of the month I did really well winning on some sports bets, on one particular accumulator it came down to the throw of a dart for me to win. I was depositing and withdrawing perfectly fine in this time before this dispute started. Maybe Bet365 have a winning limit they was allowing me or anyone to reach before they put a stop to it, fair enough but not like this, not refusing, and refusing is putting it lightly, to pay me my balance of £29,500. After a month of going back and fourth Bet365 are now refusing to respond to me, so now I'm trying everything I possibly can to help online and at social media before I have too spend fortunes on a legal battle. Has anyone here had a similar problem with Bet365? I will appreciate any opinions on this. Thanks