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Hi all would like to give an update, I was originally refunded £94 I wasn't happy with the refund as I new I deposited more under self exclusion so I then complained and revived anther £190. I still wasn't happy so I continued the complaint, I must have sent about 50 emails to various departments and now have received another email saying they found another account and are refunding a further £195 so I do insist people follow up complaints if there not happy with there refund.

Hi is any 1 reviving reply's to emails sent to cassava? I've sent a few emails and no reply over 1 week now

I was refunded£84 a few weeks ago I thought this was way to low so I emailed them last weekend saying I was going to complain to UK gambling authority as I believe I am owed more. I received an email Saturday saying they have refunded another£190 which I was made up. But I still think I'm owed more as there are sites I know I deposited on such as 777 casino which I have not been refunded for. So I've emailed them again will keep you informed

I had an email of wicked jackpots same amount

Yes definitely

Yes I had an email saying payment has been processed I was a bit disappointed as it was only £84 I joined alot of there casinos I'm pretty sure it should be more as I self excluded from the very first one I joined 888 , I asked them to confirm but nevertheless I'm £84 better off than last week so happy days

Yes or a flyer/statement just seems poorly managed I've had 2 emails neither very informative and to be honest left me pretty frustrated and on edge constantly checking emails when really they should of dealt with say 10 customers at a time really poor

Well hopefully I've missed an email because I've sent mine over a week ago and still not been confirmed that I've been paid anything, thrust rating to say the least they have gone about this totally the wrong way

They still have not give me an amount I hope that's a good thing, I learnt to stay away from this group and others

I think I joined pretty much them all Ha not good

Just received this email Dear Andrew, This is the Bingo Security Team. Thank you for your email. We can confirm that it is in relation to deposits made to a number of bingo sites that you had registered with us including Wicked jackpots, Secret Slots and Sugar Bingo to name a few. Kindly be advised, we are returning your deposits, as we have found that you self-excluded on a site we also operate and therefore some of your deposits should not have been permitted. We hope this clarifies the situation for you. Regards, Bingo Security Team [email protected]

I wounder why some people have had money amounts written on there emails and others haven't? It's great being refunded but they haven't gone about it in a great way could have released an official notice online to put people at ease

Ha definitely, I had an email I sent to wicked jackpots that said " RE open my account and pay me my winnings or refund me ALL my deposits" so I'm kinda anxious on how much there paying back?

Thanks , I just rang wasn't very helpful just said that they are really busy at the moment and best to just wait but did say was a genuine email so at least I know it's no scam thanks again

Yes I sent 1 and got the auto response after it then I sent another one with bank details and didn't get the auto response, I think I shall ring them is there a number ?

I've still not heard anything been a week since they sent me the email, have emailed them a couple times since my initial reply. Maybe just really busy.

Hi all I was sent this email to but did not have a money figure on it any one care to share what they were offered? I did email them back but like everyone else am yet to receive a reply Andy