[My money just disappeared]

Sorry havent been online for a while... but I would like to thank Annacasino support for their cooperation in this problem... and a thank you to askgamblers for the help and support :-)

[My money just disappeared]

yes thats the reason...I didnt know anything about that,before now.....but why dont i get a warning message telling me i am about to forfeit my bonus and winnings if I raise.....and if we dont find a solution it is the last time i am playing there......why should i raise my bet after i won,if i knew i would loose all my money....so i hope they can see i didnt know....

and nice to know that 0.36 euro cost me all I won........

[My money just disappeared]

 that's very horrofying .. in my advice i think you determine your bankroll before you get to the casino .. 

 

Hm maybe this is error or mayby they have set up system  in way  - if somone playing with bonus make single bet per spin bigger then  max bet per spin allowed then system delated all winings   from bonus and left in accont only deposit amount......

 

You probably alredy recived your answer from casino staff but    if your deposit amount was 561 dkr ? and you win   up to  4400 dkr - increased bet make spin and winings back to    same amount like your deposit ?  then maybe this is how they set up system if somone  broke max bet per single spin rule.

 

40 dkr per spin = 5.36€        in site rulez is write max bet per spin for € currency is 5€.  - So mayby  this is point  of problem but hope this is just some system issue and they credit your winings back.

yes thats the reason...I didnt know anything about that,before now.....but why dont i get a warning message telling me i am about to forfeit my bonus and winnings if I raise.....and if we dont find a solution it is the last time i am playing there......why should i raise my bet after i won,if i knew i would loose all my money....so i hope they can see i didnt know....

[My money just disappeared]

I was playing last night at Annacasino on Jack and the beanstalk...After 10 freespin in the bonusgame I won 3500 danish kr...and my balance was at that point 4400 dkr.... and 5 or 10 click after the win,i set my bet at 40 dkr per click...and then suddenly all my money I just won dissapear....and the account drop to 561 dkr!!!!....I try to open the chat,but they dont have chat support in the weekends..(??!)...and now i have sent two mails,but i dont hear anything from Annacasino....and actually i even dont think i ever see the money again :-( :-(.....and if that´s so i just play at unibet...there have never been any problems by unibets... have anyone try the same fund missing...and what do i have to do...