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Noddle

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Posts posted by Noddle

  1. Well, they didd not credit me anything for the lost bonus round. After they "fixed" it the first time the bonus round was lost. And then when they fixed it again the second time the bonus round was also lost. After allot of back and forth with their support(Wich seams to be totally clueless) i just closed my account. 

     

    By far the worst casino i have played at, and i would not reccomend anybody to play there.. Imagine if the bonus round was 4 wilds and 3 chests and not just 3 chests.. Then i would have lost several thousands in guarenteed winnings from the bonus round. Crappy customer service and they basicly stole my bonus round winnings....

     

    Same happened to me but from Party Casino but mine was where I was playing with the bonus plus my own money and had a wagger of £1000 in 5 days and it took them 4 days to fix so only have 19 hours to play with whats left plus the £1.20 spin they gave me back.

     

    I will also be closing my account and would not play on Bruce Lee slots ever again!!

  2. I see... And what did the support there do to help you getting this issue resolved? Guess not much since you are here asking about that, so maybe you should consider exactly what luckyloser did

     

    I added a little more to the post before about what I did to try and resolve the matter, but this was 3 days ago and the person who I spoke to said it should be resolved within 24 hours. I told them about the expiry on the money and they said it should be fixed by then but looks like it not. 

     

    Who do I put the complain to? And how to I do it?

     

    Thanks

  3. Hello and welcome to the AskGamblers Forum. 

     

    Feel free to share more regarding your issue with the Bruce Lee game? What happened actually? 

     

    The same as what happens to luckyloser when I get onto the bonus spin it freezes, I come off and go back on and it says "You have 1 or more unfinished games. One unfinished game will open each time you re-login." and it seems to just reload the same spin with the bonus and freezes. 

     

    I had excepted the 100% bonus from the Party Casino website where you only have 5 days to play 20 times the amount which is £50*20= £1000 but I only played with the Bruce Lee slots from day 1 where the problem occurred and now only have 2 days to play with the money left and bonus (which I guess they should do something to let me play with once solved). 

     

    I contacted somebody from the Casino and this is what they said:

     

    you will lose your bonus round winnings and we will credit your buy-in amount £37

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