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    nina-nanikova

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    Posts posted by nina-nanikova

      Expired: Exclusive $5 No Deposit Bonus Red Star Casino

      in Expired Bonuses

      Posted

      I deposited and played at Redstar for the first time last week.

       

      I actually really enjoyed the site and was impressed with how smooth all the slots ran, but I didn't have much luck and my session was over very quickly, but that can happen.

       

      I only had one complaint. I emailed there customer support to see if I was eligible for the cash back offer, as my session was so short I thought I might be eligible to get a small amount back for a little more play time, however I never heard back from them which was a bit disappointing.

       

      As I was a new customer and was initially impressed with the site, I would have gladly deposited there regularly, however customer service is very important to me, so even though it wasn't a major issue, the fact I got no response concerned me and stopped me from depositing again.

       

      Unfortunately for them I ended up depositing at Betat instead. I lost a total of $600 at Betat after that, but didn't mind because their customer support emailed me with a comp shortly after.

       

      Redstar, I think you have a great site and great potential but my advice would be to try and respond to all email queries no matter how insignificant they may seem, as you never know how good the customer might be that's sending it.

       

      That $600 could have gone to you instead of Betat, not to mention this week's deposits.

       

      Maybe I'll try you guys out again in the future when things improve hopefully.

       

      I wish you all the best.

       

      Dear DJ SPIN,

       

      Thank you for sharing your experience. I am really sorry about your problem with customer support. Although you do not want me to do anything, please give me your account details. I have to find out what happend there. Thank you in advance.

       
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