[I am not a happy bunny with Guts Casino!]

ohh and about Tony i guess he is their manager,i had some misunderstanding with Guts when Neteller had ddos atack ,so i did write him email ,so 1 MONTH no answer from that Tony ,so i dont think he is good manager and specially if its about money issue,he should respond ASAP !

Dear Katemak,

 

Thank you for bringing this to my attention

 

My deepest appologies if ive missed any of your contact request. Could you be so kind and send me your username in a private message and I will have a look at this first thing.

 

Kindest regards,

Tony

 

[I am not a happy bunny with Guts Casino!]

Well as you all know I have been a bit busy lately and I've honestly not had much time for gambling, just been making the odd deposit here and there really. But now I have some free time on my hands again made a deposit at Guts Casino this morning.

 

I was looking to try out a few new games really Stcikers, Dracula, Physco, Ariana (I have already tried these elsewhere but nothing serious). First game I opened was Physco - Got an error message saying this game is not available In my jurisdiction!! WHAAAAT... Exactly the same error message for Ariana exactly the same for Stickers and Dracula!!!!! In fact this is the case for ALL new games.

 

Went to live help and they can't give me an answer as to why this is happening. Only they say it's probably because of the new UK licensing restrictions. However I questioned them and asked do they have to apply for a license for every new game, the reason why I asked because I can play all other games from these software providers just not the new ones. She said no they don't but could not give me an explanation as to why this was happening. And said to try again in a few days.

 

I don't get it I've always gone to Guts as one of my main casinos to try out new games...guess I won't be doing this no more. And now I'm so angry I've just thrown DOA on auto spin for a couple of hundred spins and plan on just blowing my deposit on this game alone.

Hi Cocopop3011,

 

Unfortunately due to the UKGC license and its rules we are currently not able to offer any new games for players in UK, however this should be changing soon.  The games should actually not be visible if you are from UK, so it seems there are some issues on the way these gets hidden from the lobby based on the geolocation, and we will look into this.

 

I can also give a reply on this thread once all the games are available for UK players also.

 

Appologies for any inconvenience caused.

 

Kind regards,

Tony

Guts.com