Hey I saw this thread and decided to give them a go.
I have won the most I have ever won from the 5 casinos I have played at off my first deposit and am in shock! I put $40 on was matched with $40 and 50 free spins ... I was down to $19 won $600 but it would not let me cash out my heart sank when my winnings were down to $250 and it still would not let me cash anything out, Then I won $3800 off a bonus round, still would not let me cash out then I won another $700 from a bonus round and it finally let me cash out $4600.
I sent my documentation I know they will ask I always get asked for it! I should of done it before like you johnny! So far the live chat have been very nice as well unlike the last three casinos I played at. Thanks for this topic I now agree I love this casino best so far! lets see when I get my money if all goes well I will stick with them (also from Canada too cost me $40 as well to withdraw)