[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

That's great mate! May I ask if there's any catch from the refund?   

Received my refund at last yesterday, so glad that is sorted. 

[Unibet Group]

If Unibet/Kindred hold a UKGC licence, which they do, then the UKGC say that if you close an account under SE then, should you then set one up one under the same licence then you should have bets void/deposits refunded.

 

Think any SE issues have to go through the UKGC (rather than ecogra). I THINK. 

Thank you for the info

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Chris I would definitely get in touch with them, it should only take 7 working days to get refunded from the processing email you received also there should be the number to call them on further back in this thread

Further update on my refund, had an email on Saturday morning with an apology for the delay due to a technical hitch, supposed to be paying me within 7 working days so that takes me up to next week.

 

Very frustrating

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Hi

 

None as far as I can forsee, only there is a delay due a technical hitch, promised it would be processed on Monday.

 

There's nothing worse when you are promised something and it doesn't happen- patience is a virtue eh.

[Unibet Group]

Hi

 

In light of the recent refunds being given for some players from Cassave Casinos, I started wondering about other sites I have played at and self excluded from, in this instance, Unibet Group- who I believe are now under Kindred..

 

Has anyone had their deposits back from Unibet Group of Casinos after registering in a sister casino following self exclusion?

 

 

I self excluded from Unibet in 2013, in 2015 and 2016 I registered and played at Maria Casino and Bingo.com, (again I self excluded.)

 

At the time I saw Bingo was same group as Unibet and asked if I could continue playing, only  to be told I shouldn't have registered and that no monies would be returned. I just accepted this and thought no more about it, until the recent Cassava saga.

 

Has anyone been in this situation, tried to get their deposits back, any info would be welcome.

 

On another note, similar circumstances with EveryMatrix some time ago but my deposits were refunded.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Well that's great news that only did you get a reply within just a few days but there's a refund on its way to you too! It would be great if you could keep us posted on when you get it too Chris.

Just when I thought everything was going to plan- had an email to say Cassava had processed my refund and to wait 7-10 business days. This time has since lapsed so I telephoned Bingo security and they couldn't really do anything, although she did have copy email of the intended amount due to me.

 

I was told to get back in touch after weekend and they will email their security department to investigate.  I have given the correct account number and sort code, so can't understand what is going on here. 

 

Will update if and when I get my cash.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Well it's now 6 weeks since original email and no response whatsoever to my emails pretty poor not to even send out automated response let alone an email to say this is taking a lot of time bear with us I've been looking through bank statements lots there that I am unsure off could do with a list of payment methods cassava sites have used if anyone has them

Hi,

I have found one, Cassavaent

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Hi all well last week i finally after 9 weeks of no response whatsoever got an email from them the monies went in my bank today so I emailed them again asking to check records as I knew it wasn't right i was absolutely shocked to get a reply less than 45 minutes later stating that they have found further deposits to refund to me to have found this so quick leaves no doubt that they are trying to get away with refunding people short of their total deposits a blatant disregard for players and ukgc rulings

Hi

 

Well done on your refunds.

 

Did you use the original email address to query further deposits, or is there another email address?

 

Thanks

Chris

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Hi

 

Has anyone got a telephone number for Cassava please?

 

 I was sent an email (after 2 months) to say my refund was being processed and being refunded to my bank, this was over 2 weeks ago, am I being impatient?, should I telephone them, an email query got the standard email response - we will be in touch etc etc.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Hi

 

On June 1st I received an email from Cassava Security Team and was a bit wary, was going to just delete the email but decided to investigate this further.

 

I emailed one of the casinos owned by Cassava and they verified the email was genuine, they also warned me that replies were not going to be quick.

 

I sent in details of my bank account and a few days ago received an update email to say that monies were approved and on the way to my bank account, yippee.

 

Fingers crossed I will receive this by end of week.