andyredbet

Hi Again Susan, I credited the 25 free spins because I was contacted and told that you were due 25 spins from a different promo. Marcin was away and I was contacted on Sunday evening about your missing 25 spins (nothing to do with this missing roulette bet), I credited them on Monday morning. To be fair I'd be happy with that service from any business, wouldn't you?

Hi folks. Sorry for jumping in... I'm Andy and I'm in charge of casino at Redbet. I've looked into this a couple of times but to be honest there's nothing to explain. There was no bet placed on the number, there was no money taken from the player account and nothing unusual has happened. I've been discussing this outside this forum with the player and have checked all the logs and sent them to the player. It looks like the player believed they had placed a bet on a particular number but they didn't. I'm sorry but the bet was never placed, the money for the bet was never taken from the players account and the logs show no bet. I'm not saying that the player is being dishonest, I have no doubt that they thought they had placed a bet on two numbers but the fact is only one bet was placed and that was a losing bet. I am sure it was an honest mistake but I am 100% confident that the bet never happened. if it did happen, win or lose, the software would have taken the stake. No bet placed, no stake money taken = no win. Mistakes happen, I've had this hapen to me, I ALWAYS back 7, 30, 14/15 and 3 on roulette and I have had it happen in a live casino where I have gone to collect only to realise my 30 was on the 32. This is human error. I have given the player some free spins to compensate, not because we did anything wrong, or anything wrong happened with the software, but because I know what a pain it is when you wish to place a bet, don't place the bet and it wins. All the best Andy