Thank you so much! I did some more research on here and found the casino I am trying to cashout from is ROGUE:(
Sadly, I didn't know about the $0 balance before redepositing. I had redeposited with $1.00 or so still in my account and used another bonus (sticky? apparently) and did so 3 times. I went to make a withdraw, waited on them for 3 weeks, sent in all docs, live chatted 6 times, talked on the phone with them 12 times, and finally after giving them all my bank info they in form me I will actually only receive $250 of my $1000 withdraw. I have learned my lesson!