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Assuming CADRE forwards the case to the casino operator, will the casino provide a response?

If CADRE denies our request, will they notify you via email?

是的，我投注了 5,000 USDT 赌拜仁慕尼黑赢球，之后他们要求我审核资金来源——我提交了必要的证明文件，配合了他们的要求。他们多次拒绝我的 KYC 四级验证，之后客服就停止了回复，我的账户也被封禁了。他们甚至给出了五个相互矛盾的封禁理由，并且阻止我登录。现在已经过去七个月了，没有任何回复。我在 Stake 上损失了不少钱——至少 30,000 USDT。存款是即时到账的，但每次我尝试提款时，都会出现各种各样的问题；我实在想不明白这是怎么回事。

CADRE has received your complaint! I have also submitted a case, and I’m hoping for a fair resolution. It’s been seven months now, and Stake hasn’t provided any response—they’re just stalling. Their various departments have given five different reasons for the account ban, which is absolutely absurd.

Quick question for anyone who has filed with CADRE (the Curaçao ADR entity): Did CADRE actually accept your claim, or did they reply that the operator is not subscribed to their service? And how long did it take to get an answer? Thanks