Dear AskGamblers Support Team,
I am trying to submit a formal complaint against Slotuna Casino regarding an outstanding €16,300 refund claim.
I can see that Slotuna Casino is listed on AskGamblers and that there are previous complaints against the casino. However, when I try to submit my complaint, Slotuna does not appear as an available operator and I receive a message stating that the casino is restricted/unavailable in my country.
I am based in Portugal and I would like to submit my complaint regarding my €16,300 refund claim.
I have already attempted to resolve the matter directly with Slotuna on several occasions, but I have not received a substantive response or resolution.
Could you please advise me how I can submit my complaint against Slotuna through your complaints service despite the country restriction?
I can provide all relevant correspondence and supporting documentation.
Thank you for your assistance.
Kind regards,
Filipa Reis
