Just sharing my experience with SlotBunny and looking for some advice on how to proceed.
I opened my account August 11 using a $50 free-play offer they emailed me. I have one account, don't use a VPN, and completed KYC even though deposit was BTC.
On August 27 I deposited $117.97 in BTC and requested a $1,000 withdrawal. It sat pending for several days. On my third follow-up, support told me they still hadn't heard back from their team and would send another request.
Four minutes later, my withdrawal was rejected for “multiple accounts.”
I was told their system detected multiple accounts associated with my IP. When I asked for proof, support said they couldn't see what actually caused the accounts to be associated and that Compliance made the final decision.
My balance was also reduced by nearly $2,000. They returned my $117.97 deposit, but I still haven't been given any evidence that I had another account.
I emailed their management as instructed in their Terms of Service and have not received a response.
Mainly posting this for awareness, but I'm also looking for advice on how to proceed and fight to get the winnings I'm owed. Has anyone dealt with SlotBunny over a similar “multiple accounts/IP” issue, or had success getting a casino to reverse something like this?
