Lukeyb97

was there any update on this? I am facing the same problems now and have been waiting 3 weeks to try and withdraw. Basically I opened an account last month, deposited 200 Euro and got the balance up to 1200 Euro. When i try to withdraw it wouldn't let me activate my phone number and chat said i need to contact security and send docs due to duplicate account. I sent everything requested and checked old email address for dupe account, it appears i registered one but never used or deposited on it. On this account I have never taken any bonus either. I had no response to email for 2 weeks, I contacted live chat and they keep telling me security require extra documents, I send all of these immediately but it's strange they never contact me to ask, the only way for me to find out is to go on live chat. I asked if i am only blocked for withdrawals and they said yes, I am still able to deposit and place bets, seems like they are encouraging me to try and lose the money back