1XBET are scamming me and refusing to process my withdrawal of 34,000,000 IDR (around $1900 USD).
Initially, they asked for standard KYC, so I submitted clear photos of both the front and back of my official Government ID. However, they are now using an extreme stalling tactic: they are demanding a certified medical certificate with a doctor's signature and an authentic clinic/hospital stamp proving that I do not suffer from gambling addiction. This is a legally and administratively impossible document to obtain in my country.
Their live chat support only gives copy-pasted bot replies, and their email security team keeps repeating the exact same automated message without providing any real solution. They are clearly just trying to steal my funds. Stay away from this fraudulent platform!
(translation for third picture):
Please send a photo of a document stating that you do not have a gambling addiction.
The document must have been verified by an authorized medical professional, and equipped with a doctor's signature and an official stamp from the healthcare facility that issued it.