L_a_z
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Also, to the bully topic, please share your findings once you are finished with the investigation, so I can expect an apology. Because this is straight up gaslighting.
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You are one of the bullies in this case, as you are not discussing the majority of my statements, you only quote the parts when you can say something that goes with your personal logic, and absolutely ignore the parts that are important to take this conversation to the next stage.
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Let's be real, noone who sees Fezbet on your site will search in the forum for issues. They'll take your referral and register.
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Look, we are going in circles mostly because this is the one sentence I get: "Regarding your case-you played down your funds. Case closed." But we are not going into detailed discussions regarding the responsibilties. Or that AG has its service called the wrong name, as it is currently not a complaint service, as I mentioned. Also not addressing my issues, by the complaint handler is also a problem and inconvenience created by AG.
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To be fair, I'm not as big of an expert on casinos as you guys are. A customers responsibility is to be aware of the Terms of Service. Not to investigate casino backgrounds. If the customer is damaged by the casino in an unfair way, then the casino the casino has to take responsibility, not the customer. Don't you agree with this statement?
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Since it didn't happen at that moment it makes them not guilty (despite I have the proofs) and not subject for blacklisting or at least rating reduction? Thereby Askgamblers will still showcase their platform as trusthworthy and good to go. Is that not irresponsible?
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Let's call your service a mediator/prevention service then. Because the very definition of a complaint implies that compensations "redress" can be requested.
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Guys, this starting to be a bullying contest and victim blaming, with rapid, short replies while I still try to reason in a decent level.
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So is thatnot another reason that my case should at least have some unique attention, as these operators are known to be shady?
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Yes, I need a mediator to communicate my case to the company. So they take it a bit more seriously, read the case in detail, reflect on it, and then an outcome can be concluded. If it's "Unresolved" then it is unresolved, but at least the Askgamblers did try to help. There is a chance that the company understands the issue, takes responsibility, and grants the compensation. Why are we not even trying to solve my issue?
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If you've read my email conversation with your complaints team, then you can see that I reflected on this too: If you've read the email conversation with your complaint specialist, then I highlighted the following (bottom of the first picture): "Here I would like to point out that they are not complying with their licenser (Anjouan Gaming - https://anjouangaming.com/players/ ) because they require them to have an Anjouan Gaming badge on the website that can be used for gambling limitations and blocks (also for complaint escalation towards them – something that I’m entirely unable to do as of now without that badge and the link it contains)." So I'm in a situation when I can't reach them, so your responsibility is even greater, as a visible platform, could mediate the conversation between me and Fezbet. Your colleague should've addressed this situation, but she didn't.
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Okay, this is getting out of hand. Instead of speaking of reason, you are now making up accusations. I don't know this person, but @hacxx thank you for your comment!
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Look, I had all the mentioned issues with the platform. Then to solve them, I checked their ToS to see what can be done. This is the complaint related ToS segment: https://imgur.com/a/Mcir0PH 1, They expect you to wait for their verdict before you involve 3rd parties. Thereby in a way they tied my hands, to solve the issue. 2, They absolutely failed to respect the deadline they set for themselves, and this exceeded deadline caused my losses, as the problems were not adressed and solved in time. And one reason to speak of Askgamblers standing in this situation: This is a site that provides the option to file complaints, and they don't do it. What they are saying is that I should've come here before my losses, thereby this makes this platform not a complaint handler service, but a prevention service. That is not helpful.
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I'm gonna simplify, because you are not giving straight answers. Please answer me this question here, publicly: How come the operator does not become responsible for the consequences of the violation of the terms of service? The terms of service is a contract/document that is all about liabilities. If I violate it, then I become responsible for my actions, they can block my account, take away my winnings, limit the access of features etc. If they violate it, they become responsible for the outcome, and the damages caused. --> If they have the liability, then they have to compensate accordingly.
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It's amusing that you are accusing me of being irrational, irresponsible, and someone who doesn't take accountability, but it didn't even occur to you once that your complaint department is not doing its job well enough, fairly, or that the particulat member of the complaint team, who worked on my case might have overlooked something, couldn't entirely understand the situation or the important cause and effect relationships necessary to see the validity of the complaint. --> As proof to back this "theory" up, there is my conversation with them in which they didn't even discuss the matter with me, didn't provide any case specific feedback. "You can't explain it better, because there is nothing to be explained. " - I've said this because this is the truth, and I've explained why. If you think that I'm evading any of your questions or statements, I don't, because I don't have a reason to. So here it is: https://imgur.com/a/OuOdjzG Also once again, here is the further "discussion" (because I know you get lost in cases and don't remember some): https://imgur.com/a/98wdrMZ So please explain it to me any better, than I've already explained the situation here. (I've tried to save you some time by my previous response, but here we are)