Anand99

Slots/live casino games too I don't want to advertise specific provider or slot here.

35 000$. Yes I have requested refund. Still waiting for their answer.

Betpanda.io failed on every level. They allowed me to process large transactions without KYC, which is not just unethical—it is potentially illegal under anti-money laundering (AML) laws. At this point, I am planning to: Contact all their associated partners, sponsors, and gambling regulation authorities to share this information. Gather information from other victims who have experienced similar issues. Potentially initiate an international investigation into Betpanda.io’s operations, including their failure to comply with AML and responsible gambling policies. Hire marketing managers to spread awareness about predatory gambling platforms like this. That said, I am giving them a chance to fix this professionally, which I hope they will do—but based on their past behavior, I’m not optimistic.

This is not just about a self-exclusion request—it’s a clear violation of responsible gambling policies that any legitimate casino should follow. A responsible casino would have: Identified problem gambling behavior based on my high-volume transactions and interactions. Intervened appropriately when I reached out in distress, especially when I explicitly stated that I was struggling and on the edge of suicide. Provided self-exclusion or cooling-off options immediately rather than allowing me to continue depositing and gambling. Offered responsible gambling resources instead of incentivizing me to keep playing. Instead, Betpanda.io did the opposite. Despite my clear signs of problem gambling, they allowed me to continue depositing, failed to act responsibly, and even offered me bonuses to keep playing. I also requested a refund of my lost money, but they claim the request is “under review” and that it could take up to four weeks for an answer. Given their previous stalling tactics, I have little confidence that they are handling this in good faith. This is not just a personal issue—it’s a systemic failure that needs to be investigated. Let me know what steps I can take next

I appreciate your response and your willingness to look into this. I have already submitted a complaint through AskGamblers' complaint system, providing all the necessary evidence, including chat screenshots and my full transaction history. One of the most disturbing aspects of this situation is that I had a priority support manager on Telegram, and it felt like they were treating me as a VIP or priority customer—but not in a good way. Instead of recognizing my gambling problem and stepping in with responsible gambling measures, they continued engaging with me and even encouraged me to keep playing. When I texted them in extreme distress, telling them I was on the edge of suicide and couldn’t stop gambling, their response was shocking—they offered me a bonus instead of any kind of help. Can you imagine that? Rather than acting responsibly, they pushed me further into gambling. I hope this case gets the serious attention it deserves because this kind of predatory behavior needs to be investigated. Let me know if you need any more details

Yes, I do have supporting evidence of these exchanges. When I first submitted my request, I received an initial response stating that just reviewing my case and providing an answer could take up to four weeks. After that, I followed up by providing additional information and asked them to confirm receipt. In the meantime, I repeatedly requested an earlier response, but they kept stalling with vague replies like "your case is under review." When I pointed out that waiting four weeks was unacceptable, their response was dismissive—they simply said "it's a shame." Then, their priority support advised me to follow up via email. Shortly after, I received the exact same message as the first one, word for word, proving that it was just an automated response rather than an actual review of my case. To this day, they have not provided any confirmation via email—all communication has been through live chat or Telegram, which makes it difficult to hold them accountable

I am reaching out to anyone who has had a negative experience with Betpanda.io, especially regarding their lack of responsible gambling measures, failure to enforce KYC, and unethical behavior towards players in distress. I personally experienced their complete disregard for player well-being—I was able to transfer large sums without any checks, and when I informed their priority support that I was on the edge of suicide, they ignored my pleas and even encouraged me to continue playing with bonus offers. This kind of behavior is not just unethical—it may also violate international regulations. I am collecting detailed accounts from other players who have faced similar treatment. If you have experienced: Lack of responsible gambling policies Negligence in handling self-exclusion or problem gambling cases Large transactions being allowed without proper verification Any other unethical or suspicious activities Please contact me directly or share your experiences in this thread. Once I have enough evidence, I will compile it and submit it to international law enforcement and regulatory bodies for further investigation. Casinos like Betpanda.io cannot be allowed to operate unchecked. If you’ve been affected, let’s take action together.