Jomall92

Account as verified as per below

Hi I have submitted My face I'd, bank statements, proof of ID and address and also Mobile phone bill I won £5000 first and then £250 The £250 has been paid but the £5000 is being withheld subject to further verification. Is it fair to pay a smaller amount with basic verification and then ask for further documents for a larger amount ? I have provided all documents, been told its being processed and now am left I'm limbo I have provided face I'd and a picture holding the ID, I've provided bank statements, proof of address and proof of ID £250 has been paid out as a separate withdrawal but the £5000 is still under approval. One representative said all verification is complete and the withdrawal will be processed at the " earliest convenience " then another said they need statements from a bank account I do not own or am associated with. I would like this resolved and to recieve My £5000 as they have paid out £250, they should pay out the larger amount too The £250 was paid out and I resubmitted the £5000 as per support teams instruction it's been almost 24 hours and no response and I've sent 3-5 emails chasing I can no longer play any games as this has been suspended, the withdrawal is still pending