AvoidWinnerzCasino

TL;DR: I unknowingly created a second account at Winners Casino, deposited €220, completed verification, and was told everything was fine. After hitting a big bonus, I was suddenly locked out and later banned for having duplicate accounts, even though they accepted my deposits. Now, they refuse to pay my winnings, citing an "invalid" account. I've contacted Estonian regulators and am pushing to resolve this, as it feels like a scam. I deposited €20 and asked if everything was fine with my verifications. You confirmed it was all good. I deposited another €200 since everything was green. I remembered I had an old account and tried to withdraw my balance. They blocked me, keeping my money, claiming it's an invalid account. If the account was invalid, the deposits should also be considered invalid.

TL;DR: I unknowingly created a second account at Winners Casino, deposited €220, completed verification, and was told everything was fine. After hitting a big bonus, I was suddenly locked out and later banned for having duplicate accounts, even though they accepted my deposits. Now, they refuse to pay my winnings, citing an "invalid" account. I've contacted Estonian regulators and am pushing to resolve this, as it feels like a scam I created a new account at Winnerz Casino after not playing for a few years, unaware that I already had an account with them. Everything seemed fine at first—I deposited €20 to test if things were working. I completed all the verification steps, asked customer support if everything was in order, and they confirmed that I was good to go. With that reassurance, I felt comfortable depositing an additional €200. Shortly after, I hit a big bonus on a significant bet, but right at that moment, I was denied access to the game. I immediately contacted customer support, who advised me to clear my browser and try again, but nothing worked. Growing suspicious, I asked them for details about the last bet that triggered the bonus. That's when they banned my account. They claimed it was because I had two accounts, which was against their policy. However, they knew about the duplicate account when I completed the verification process. If that was an issue, why didn't they tell me then? Instead, they accepted my deposits, but when I won big, they banned me. Am I the only one who thinks this is absurd and a complete scam? They refuse to pay my winnings due to an "invalid" account, but they gladly accepted all my deposits on that same invalid account. How does that make any sense? I’ve already reached out to the regulator in Estonia and will push this as far as I can. Can you believe they’re willing to risk their reputation over a few hundred euros? It’s outrageous.

And it is WINNERZ Casino to avoid confusion

I created a new account at Winners Casino after not playing for a few years, unaware that I already had an account with them. Everything seemed fine at first—I deposited €20 to test if things were working. I completed all the verification steps, asked customer support if everything was in order, and they confirmed that I was good to go. With that reassurance, I felt comfortable depositing an additional €200. Shortly after, I hit a big bonus on a significant bet, but right at that moment, I was denied access to the game. I immediately contacted customer support, who advised me to clear my browser and try again, but nothing worked. Growing suspicious, I asked them for details about the last bet that triggered the bonus. That's when they banned my account. They claimed it was because I had two accounts, which was against their policy. However, they knew about the duplicate account when I completed the verification process. If that was an issue, why didn't they tell me then? Instead, they accepted my deposits, but when I won big, they banned me. Am I the only one who thinks this is absurd and a complete scam? They refuse to pay my winnings due to an "invalid" account, but they gladly accepted all my deposits on that same invalid account. How does that make any sense? I’ve already reached out to the regulator in Estonia and will push this as far as I can. Can you believe they’re willing to risk their reputation over a few hundred euros? It’s outrageous.

I wanted to share my recent experience with Winnerz Casino because it seems like a complete scam. I accidentally created a second account, not realizing I already had one since I hadn’t played there in years. I deposited €220 into the new account and started playing. I even reached a bonus round on high stakes, but suddenly my account was suspended. They claimed it was because I had two accounts, which I understand violates their policy. They confiscated my winnings, which I reluctantly accept. But here’s the catch – they’re also refusing to refund my deposit of €220, even though the account was invalid under their own rules! This all happened within just a couple of hours of creating the account and depositing the money. How can they justify keeping the deposit when they’ve already punished me by confiscating the winnings? It feels completely unfair and possibly illegal. Has anyone else experienced this with Winnerz Casino or any other online casino? What can I do to get my deposit back? Is this something that can be reported to gambling authorities or consumer protection agencies? Be careful if you’re playing with them – they’re holding onto deposits without any valid reason!