Trickytapper777

@Afi4wins I have not done any KYC before, because it was never required until recently. I told support I was hesitant to do so and was trying to get my funds out without having to verify like I had always done. Then I was sent back a message that my account was banned without explanation. Doesn’t seem like doing KYC is even an option anymore. It does appear many crypto casinos are starting to require KYC but this situation is very weird because they closed my account, banned me, and gave me 1/3 of my withdrawals(the smallest one.) to “put me in profit.” There was never an issue when my account was in the negative but as soon as it was net positive they want me to KYC and then just keep the other 2 withdraws($3,000) since I’m net positive? If my account was net negative I probably would be getting all 3 of my withdrawals.

I had about 25 previous withdrawals withdraws that were successful over the course of a year

Thank you for the replies, I appreciate the help. Ok the site I when Initially went to check the withdrawal tab to see the status on them I noticed it said “contact support” next to my withdrawals. It wasn’t until I contacted support where my account was banned and not allowed to KYC. I have gotten no responses back in the past 16 hours from them. Seems like I’m at a dead end road but willing to try anything

I have had this account for over a year and had a lifetime wagered of about $30k. I had not played on it in a few months and recently started to have some bigger action. Over the past few days I deposited $3k and wagered about $25k. Today as I’m writing this I won $3400 on a mix of live games and sports. I initiated 3 different withdrawals for $500, $1600, and $1300. About an hour after not receiving my money I logged back in to a message saying I needed to verify my account(KYC) I contacted support and they initially told me there was nothing they could do if I didn’t complete KYC. I persisted further asking for my withdrawals to be processed and then was told they would have some higher up look at my case and reach back out to me via email. They emailed me back and decided to permanently ban my account without any explanation, and then sent me the smallest of my withdrawals for $500 to “make me in profit.” https://ci3.googleusercontent.com/meips/ADKq_NbImnhzgLJ5nkPrOERFLkJ24VTQuUi9a8ClUm6ZucbJIIdBhr5p4ntZ8BSQnJEeCFowWgJE9rkTDkbjUBYAjQM9dlLr8ML3ve1j3un-QQgfp8LWJOWyxC3NhvkoGuWbPbALHZrFWChQDs2d4D4xwgw=s0-d-e1-ft#https://rollbit.intercom-mail.com/avatars/5130921/square_128/Rollbit_Avatar-1628510624.jpg Hello there, The account is now banned permanently. We have sent out the smaller withdrawal to make you in profit. Your final stats : Lifetime Deposits: $12,459.6 Lifetime Withdrawals: $12,935.88 The weird part is it looks like if I didn’t have some wins in the past that I would’ve gotten all 3 of my withdrawals? Very strange situation, any help is greatly appreciated.