leigha1977

Hi all thanks for the responses. regarding the bot, I tried typing something along the lines of speak to an agent, and was then presented with a message saying I should receive a message within 6 hours then nothing and the bot stopped responding full stop. A bit of an update, after chasing all day, messaging via email, twitter and facebook dms, I finally got a response from someone who said they'd looked and seen I had uploaded the docs and they would escalate to the docs team as high priority. About 4pm UK time today I had lots of emails off them saying duplicate docs and I had been verified. So I have requested withdrawal and is now awaiting "OJO process" so I'll see if it actually gets processed but so far I am really not convinced by them. Its really odd because I've seen their Tele adds and their Social media ads and their site is quite slick, Its not for any major amounts of money either its £24/ Your right they certainly should of asked for verification before accepting the deposit Regards Leigh

Hi all after a bit of advice really, I recently (last Saturday evening) joined PlayOJO and deposited £10 on a debit card had some free spins which I played won a few quid nothing major and was bombarded with advertising from their "kickers" section about depositing more. I decided that before I played any further I would look further into their withdrawals and to my surprise it said in order to withdraw you need to upload a picture of the card and a photo ID. Ok I didnt think this was allowed for withdrawals but fair enough, I went through the process and uploaded and a message said should be less than 12 hours but may take upto 48 hours if its any longer then contact customer support. So I have tried their Live chat which turns out to not be live chat but a bot which then ends the conversation saying an operator should be able to respond within 6 hours. And have tried emailing their Support address, I didnt even get a receipt with a ticket number etc. I have tried messaging them on facebook (I did get one response saying, if I can give username details they would look into) I have passed these on but not read / no response. I have tried messaging them on twitter,, no response. Is this casino a genuine operation or is it a SCAM? Any advice gratefully received Kind regards Leigh